Manager, Clinical Research Operations (Patient Screening)

Paradigm Health

10h•Hybrid

About The Position

Paradigm is rebuilding the clinical research ecosystem by enabling equitable access to trials for all patients. Our platform enhances trial efficiency and reduces the barriers to participation for healthcare providers. Incubated by ARCH Venture Partners and backed by leading healthcare and life sciences investors, Paradigm’s seamless infrastructure implemented at healthcare provider organizations, will bring potentially life-saving therapies to patients faster. Our team hails from a broad range of disciplines and is committed to the company’s mission to create equitable access to clinical trials for any patient, anywhere. Join us, and bring your expertise, passion, creativity, and drive as we work together to realize this mission. We are seeking a Manager of Clinical Research Coordination to lead a team of Virtual Clinical Research Coordinators responsible for patient pre-screening across the Paradigm Health network. This role aims to improve operational excellence. It focuses on enhancing screening workflows. The goal is to quicken clinical trial enrollment using high-quality and compliant processes.

Requirements

5+ years of experience in clinical research, healthcare operations, or related patient-facing roles, with demonstrated leadership experience (direct or matrix management)
Deep clinical foundation, preferably with experience in clinical research operations, site workflows, and oncology
Deep knowledge of clinical trial protocols, eligibility criteria, and protocol review processes
Top-notch verbal and written communication skills, with the ability to influence and collaborate across diverse teams
Proven ability to manage and optimize workflows, track and analyze performance metrics, and drive process improvements in a dynamic environment
Experience operating across the full clinical research lifecycle, with a focus on operational strategy and change management
Ability to effectively bridge leadership and execution, translating strategic priorities into actionable plans for frontline teams
Demonstrated success engaging clinical sites and cross-functional stakeholders to drive alignment and implement process changes
Familiarity with EHR systems, clinical databases, and digital health platforms
Solid knowledge of GCP, HIPAA, and applicable clinical research regulations

Responsibilities

Lead and develop a team of remote pre-screening CRCs, leading performance, accountability, and quality while effectively managing both direct and matrixed team structures
Assess and improve site-level patient pre-screening workflows. Ensure that patient identification is efficient and reliable during the pre-screening process.
Own operational management of pre-screening activities, including rigorous tracking, analysis, and reporting of key performance metrics to inform decision-making
Serve as a critical bridge between leadership and frontline teams, translating strategic priorities into execution and translating insights from operations into actionable improvements in execution.
Provide strategic oversight across the clinical research coordination function, identifying opportunities to improve processes, scale operations, and enhance site performance and patient pull through into trials.
Drive change management initiatives, partnering with stakeholders to implement new workflows, improve adoption, and ensure alignment across teams
Manage cross-functional relationships with clinical sites and internal partners, ensuring clear communication, effective handoffs, and alignment on enrollment goals
Act as an escalation point for complex operational and eligibility challenges, ensuring timely resolution and minimal disruption to workflows
Accountable for team capacity management and workload allocation across all projects and sites.
Contribute to SOP development and continuous improvement efforts, supporting scalable and standardized processes across the full clinical research lifecycle