Manager, Clinical Lab

Natera•San Carlos, CA

9d•$123,400 - $180,000•Onsite

About The Position

Works closely with Senior Manager to ensure company, department, and team goals are met. This role oversees team specific lab operations and is a key point of contact for process and product knowledge when the senior manager is not present. The Manager is responsible for the seamless transition of automation and test improvements into the production workflow, analyzing and troubleshooting lab processing errors, and providing recommendations. They also support supervisors in closing out NCRs and are responsible for the initiation and timely close-out of CAPAs. Ensuring departmental lab compliance with regulatory bodies and adherence to approved procedures are critical. The role requires maintaining an organized, safe, and efficient work area and actively interacting with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support. The Manager handles employee issues, including complaints and disciplinary actions, in collaboration with the Senior Manager and/or Human Resources, and explains the reasoning behind instructions and changes to the team. Regular meetings with Supervisors are held to discuss goals and progress. The Manager is responsible for performance reviews of direct reports and overseeing the performance review of the entire staff, planning and leading team meetings, and developing high-performing employees through learning, cross-training, and challenging opportunities. They recognize and reward talent through merit reviews, promotions, and recognition programs, and adhere to Departmental Expectations. The Manager also oversees the training program for direct reports, notifies management of requirements for tools and supplies, receives assignments as objectives, determines resource allocation to meet schedules and goals, provides guidance to subordinates within established policies, recommends changes to policies and establishes procedures, and manages the coordination of a section or department's activities with responsibility for results, including costs, methods, and staffing.

Requirements

BS/BA degree in Biological Sciences, related field, or equivalent
A minimum of 3+ years of industry-related experience preferred
Exceptional multi-tasking, organizational, and communication skills.
Excellent computer skills, including MS Excel.
Able to be detailed oriented and can organize, prioritize.
Strong problem solving skills.
Independent self-starter comfortable in working in teams at all levels
Experience in building and managing a high performing group of engaged and motivated employees

Nice To Haves

Current ASCP board certification in Medical Technology or California State CLS or CGMBS license (Clinical Genetics Molecular Biologist Scientist) is a plus

Responsibilities

Monitors workflow and ensures production goals and deadlines are met (e.g. TAT, SLA)
Engages in future planning and scales employees and equipment appropriately
Gathers and monitors metrics on production deadlines, efficiency, scrap waste, and error rates
Monitors the quality control/assurance programs, test results, and equipment (if applicable)
Uses metrics in decision-making and to drive changes across the team (e.g. cost reduction, quality improvement)
Manages sufficient headcount levels to meet production goals by proactively driving the interview process and managing employee PTO and overtime when necessary.
Refines current lab process through continuous improvement projects.
Oversees team specific lab operation.
Go-to person when senior manager is not present; go-to person for knowledge of process and product.
Responsible for seamless transition of automation and test improvement/additions into production workflow
Analyzes and troubleshoots lab processing errors; provides recommendations on how to proceed to lab director, scientists and statisticians as necessary
Supports Supervisors in close out of NCRs.
Responsible for the initiation and close out of CAPAs in a timely manner.
Ensures departmental lab compliance for regulatory bodies
Ensures tests are being completed according to approved procedures.
Maintains an organized, safe and efficient work area for the team at all times.
Actively interacts with interdepartmental teams such as OPS, Accessioning, Engineering, Stats, R&D, and Support.
Handles employee issues: complaints, disciplinary actions, etc. Collaborates with Senior Manager and/or Human Resources to resolve issues.
Explains (as much as possible) reasoning behind instructions/processes given/changes that are made. If necessary, explains to team why certain ideas cannot be implemented effectively.
Meets regularly with Supervisors to discuss goals and progress.
Responsible for performance review of direct reports and overseeing performance review of entire staff.
Plans and leads team meetings.
Develops high-performing employees by providing them learning opportunities, cross-training opportunities and new challenges whenever possible.
Recognizes and rewards talent through merit reviews, promotions, and recognition programs
Adheres to Departmental Expectations.
Manages the training program for direct reports.
Notifies management of all requirements for tools, supplies, etc.
Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
Provides guidance to subordinates within the latitude of established company policies.
Recommends changes to policies and establishes procedures that affect immediate organization(s).
Manages the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.