Manager - Clinical Care - Remote US
About The Position
The Manager, Clinical Care – Caris Detect oversees the day-to-day operations of a high-touch patient navigation program supporting individuals undergoing the Caris Detect multi-cancer early detection (MCED) test. This role serves as a critical link between frontline clinical staff and executive leadership, ensuring a consistent, high-quality, “white glove” patient experience. This leader manages a team of Clinical Care Counselors (e.g., genetic counselors, nurse navigators), providing coaching, guidance, and operational oversight while remaining closely connected to patient care workflows. As part of a growing and evolving program, the role also provides direct patient-facing support as needed.
Requirements
- Clinical background (Genetic Counselor, RN, or equivalent)
- Bachelor’s degree required
- 5–8+ years of relevant experience
- 2–5 years leadership experience
- Strong understanding of U.S. healthcare system
- Proficient in Microsoft Office Suite
Nice To Haves
- Advanced degree preferred
- Oncology, diagnostics, or precision medicine experience
- Experience in patient navigation programs
Responsibilities
- Directly manage a team of genetic counselors and/or nurse navigators delivering patient-facing services
- Provide day-to-day oversight, coaching, and mentorship to drive high performance and development
- Conduct performance reviews, monitor key metrics, and support hiring and onboarding activities
- Foster a culture of empathy, accountability, and clinical excellence aligned to a patient-first philosophy
- Provide pre- and post-test education related to MCED testing
- Ensure accurate, empathetic, and consistent patient counseling across all interactions
- Support escalated or complex patient cases
- Oversee coordination of patient care pathways
- Ensure continuity of care and timely follow-up
- Partner cross-functionally with Medical Affairs, Product, and Commercial teams
- Ensure compliance with HIPAA and clinical SOPs
Benefits
- Highly competitive and inclusive medical, dental and vision coverage options
- Health Savings Account for medical expenses and dependent care expenses
- Flexible Spending Account to pay for certain out-of-pocket expenses
- Paid time off, including: vacation, sick time and holidays
- 401k match and Financial Planning tools
- LTD and STD insurance coverages, as well as voluntary benefit options
- Employee Assistance Program
- Pet Insurance
- Legal Assistance
- Tuition Assistance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
