Clinical Care Coordinator - Remote

Direct Meds LLC

7d•$30 - $36•Remote

About The Position

Direct Meds Clinical is seeking a full-time Clinical Care Coordinator to support our growing telehealth and partner clinic network. This role blends clinical support, patient coordination, and operational execution in a fast-paced, remote environment. You'll play a key role in guiding patients through their treatment journey while partnering with providers and internal teams to deliver efficient, high-quality care. We're looking for team members who are adaptable, compassionate, excellent communicators, and thrive in a fast-paced, collaborative environment where new programs and processes are introduced regularly.

Requirements

Active LVN/LPN license or medical office experience
Minimum 2 years of clinical or medical experience within the last 4 years
At least 1-2 years of remote or telehealth experience
Excellent written and verbal communication skills.
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Comfortable working independently while remaining highly engaged in a remote setting.
Proficient with computers and able to learn new software and workflows quickly.
Reliable laptop or desktop computer capable of supporting remote work.
Quality headset for phone calls
High-speed, reliable internet connection
Dedicated, quiet workspace suitable for patient calls and remote work
Ability to work in a private, distraction-free environment while handling confidential patient information.

Nice To Haves

Familiarity with GLP-1s, peptides, HRT, men's health, or other telehealth treatment programs.
Experience with EMR, CRM, or ticketing systems
Preferred availability for a Thursday–Monday schedule
Experience working in a fast-paced, high-volume environment.

Responsibilities

Communicate with patients through phone calls, email, SMS, and the patient portal.
Deliver a compassionate, professional, and patient-centered experience during every interaction.
Adapt to evolving workflows and support new clinical programs as they are introduced.
Collaborate with providers and internal teams to support patient care, including medication questions, side effects, dosing, and general treatment support.
Route and escalate clinical concerns to providers when appropriate.
Coordinate prescription workflows with pharmacy and fulfillment teams.
Document patient interactions accurately and efficiently in internal systems.
Support care coordination across GLP-1, peptides, HRT, wellness programs, and additional clinical programs as we continue to grow.
Meet performance expectations for response time, quality, resolution, and patient experience.