Manager, Clinic Services

CBI Health • Kingston, ON

3d • Hybrid

About The Position

Our clients are at the heart of what we do. The Manager, Clinic Services is accountable for creating an environment at our Kingston clinic that exemplifies CBI Health’s purpose, values and client promise. Further, this role is crucial in the development of team members by effectively coaching, mentoring, and engaging clinical and non-clinical team members, while also building and deepening partnerships in the community that result in business growth. The Manager, Clinic Services leads the clinic in delivering outstanding client experience, executing effective and efficient clinical programs, and ensuring successful attainment of clinical excellence and associated business outcomes; effective leadership of complex and acute care services including physical rehabilitation, occupational therapy, and mental health is the key to success in delivering this mandate. This role contributes to a superior client experience, and operational business initiatives, of the clinic or the local area clinics (non-clinical) and/or is responsible for providing access to care through own service provision to acute and complex clients (clinical).

Requirements

• Experience in a private clinic/rehab setting
• Be results-oriented, adaptable, well organized, and able to function independently
• Possess sound written and verbal communication and multi-tasking skills
• Be able to provide employee development and coaching
• Be willing to further your skills through additional training
• A registration in good standing with the regulatory body for your profession

Nice To Haves

• A Bachelor of Science or Master of Science in Rehabilitation Science is an asset OR equivalent education and/or industry experience

Responsibilities

• Foster and support clinic team with engagement in the community of local physicians and funders (WCB, Auto Insurance Adjusters and LTD); developing and nurturing relationships with stakeholders and organizations that refer patients to CBI Health
• Provide input into clinic business decisions, service delivery models and developmental opportunities for team members that align with key strategic goals
• Coach, mentor, develop and performance manage team members through consistent use of PPD process, ensuring all team members understand their key accountabilities, perform to the expected level and have access to training and development resources
• Take an active role in onboarding activities of clinical and non-clinical team members to enhance creating a talent-rich and high-performing team with a focus on excellence in client experience
• Provide access to care through service provision (clinical) or contribute towards client experience and business initiatives of the clinic or the local area clinics (non-clinical)
• Set and deliver on clinic goals that align with the key strategic priorities and implement service delivery models
• Monitor client care and outcomes through file reviews with clinical team and review of clinical practice indicators; ensure compliance to client data collection
• Lead the administrative team in schedule management to drive timely access to services and schedule discipline
• Provide strong leadership through effective people management and engagement activities that create an environment which draws and retains high-performing talent who live the values of CBI Health
• Deliver on service excellence by leading initiatives and ongoing attention to ensuring the clinic meets expected access and consistency of service delivery standards for all clinical services, while ensuring the team has the tools and training to deliver the best clinical outcomes
• Organize resources to solve problems and make tough decisions, while functioning independently as well as part of a team

Benefits

• Continuous learning and skills development, including growth pathways to higher levels of leadership
• Training and mentoring from a national network of experts
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Excellent administrative support
• Flexible working hours and virtual care options

What This Job Offers

• Job Type: Full-time
• Career Level: Manager