Manager, Client Services & Solutions
About The Position
At US HealthConnect (USH), we are looking for a career that challenges you, fosters growth, and recognizes your contributions—all while keeping things fun. USH is a place where careers take root and thrive, with one of the industry’s highest employee retention rates, and a rapidly growing portfolio of healthcare clients and services. As a leader in medical education, healthcare publishing, and pharmaceutical marketing services, we deliver relevant, practical information to healthcare professionals worldwide. We are currently seeking qualified candidates for the position of Senior Manager, Client Services & Strategic Solutions for ReachMD, a subsidiary of US HealthConnect. ReachMD is a medical education company specialized in providing relevant and practical education for healthcare professionals to help improve patient outcomes. The Senior Manager, Client Services & Strategic Solutions is responsible for the successful delivery of projects, as well as communication with the client post-sale. A critical function of the Senior Manager, Client Services & Strategic Solutions is ensuring consistent communications with the client throughout project implementation and understanding the client’s needs, business, and educational intent.
Requirements
- Possess a bachelor’s degree (B.S.) or equivalent
- Have a minimum of 4-6 years’ experience in a client services role in the pharmaceutical industry, project management and/or medical education industry
- Possess comfort and confidence leading client meetings
- Possess exceptional written, verbal, and analytical skills
- Understanding data and critical metrics that are important to clients
- Understanding medical regulatory submission (MLR) process and systems is a must
- Maintain excellent attention to detail and have the ability to prioritize
- Have the ability to handle conflict and problem-solve
- Exhibit strong leadership qualities
- Be flexible and independent while working in a fast-paced environment
- Be able to travel and work extended hours, as needed
- Be proficient in MS Office, Salesforce, and Project Management systems
Responsibilities
- Becoming well versed in client’s therapeutic areas and knowledgeable on their marketing strategy
- Understanding the scope of the project(s) and success criteria
- Ensuring project fiscal health is maintained and timelines are met
- Engaging with clients & other stakeholders on a regular basis
- Understanding & actively participate in client’s medical-regulatory-legal processes, where appropriate
- Providing oversight and direction to project management team
- Delivering metrics reports
- Assisting business development team in client strategy and tactical plans both pre & post sale
- Acting as a consultative resource to our clients demonstrating our expertise and knowledge
- Supporting your business development counterpart with client renewal strategy
Benefits
- competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
