Manager, Client Service
SGS•North Sioux City, SD
•Onsite
About The Position
This position is responsible for the implementation of primary goals, operating plans, policies and short/long range objectives for the Client Service Department of the business unit.
Requirements
- 4-year degree in Food Science, Microbiology or closely related field; Alternatively, equivalent work experience
- 5+ years of laboratory experience
- 3+ plus years in a supervisory role
- Effective problem prevention and problem-solving skills
- Written and verbal communication skills necessary to cross multiple disciplines
- Proficiency with Microsoft Word and Excel
- Proficiency with LIMS and Client Portal systems
- Ability to interact with clients, affiliates, and employees effectively while maintaining a professional and pleasant work approach even under stressful conditions
Responsibilities
- Facilitates client concerns and requests and communicates to appropriate personnel
- Manage Client Service Department to maintain or improve efficiency and quality of laboratory
- Communicate necessary changes or information to department personnel.
- Ensures procedures are performed accurately and consistently throughout the Client Service Department
- Hires personnel, determines technical training needs of personnel and oversees all employee related issues
- Conducts employee performance reviews and provides ongoing guidance for continued employee development
- Evaluate client concerns, complaints and trends
- Recommend changes to accommodate client needs to ensure customer satisfaction
- Maintains confidentiality of both client and company protocols
- Ensures that the Quality Management System is implemented and maintained in accordance with ISO 17025 standard
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What This Job Offers
Job Type
Full-time
Career Level
Manager
