Manager - Client Senior

City National Bank • Whittier, CA

8d • Onsite

About The Position

The Client Manager is responsible for contributing to overall branch sales efforts, maintaining first-in class service levels for their branch, and all aspects of operational integrity for the branch and colleagues. This role involves the hiring, development, and coaching of branch internal sales/service colleagues. The Client Manager provides motivation and direction to colleagues to achieve exemplary service levels when working with or for the client in problem resolution. They will support internal sales activities, including developing product knowledge with their team, and train/lead the sales/service team to recognize referral and sales opportunities, making appropriate product/service recommendations consistently. The role works directly with the branch manager to lead with a team approach in meeting the sales goals for the entire branch. In collaboration with the internal sales/service team, the Client Manager will also support the branch manager and Relationship Manager(s) in building and maintaining client relationships, including making joint client calls as needed. This position provides expertise in risk management and loss prevention policies and procedures, and is responsible for monitoring and auditing their respective office for compliance with these policies and procedures, ensuring regulatory compliance and colleague adherence to CNB policies and procedures. For de novo branches, the Client Manager will engage in external business development activities to support building a baseline of business for the new branch. This includes leading and managing the internal sales/service process, outbound calling efforts, client/prospect site visits, identifying cross-sell opportunities with existing portfolios, and working with internal partners for new opportunities. The role is also responsible for the acquisition of new business and personal client relationships, either for their own portfolio or for transfer to other sales colleagues, and facilitating their direct reports' achievement of new client acquisition and cross-sell goals.

Requirements

• Minimum 5 years of direct client service experience required.
• Minimum 5 years experience in a banking environment required.
• Minimum 5 years of supervisory or management experience required.
• Excellent knowledge of Bank policies and procedures and regulatory compliance.
• Excellent knowledge of Bank audit procedures.
• Excellent knowledge of Bank products and services.
• Excellent interpersonal, verbal and written communication skills.
• Excellent organizational and time management skills and ability to prioritize work.
• Excellent problem solving skills.
• Strong, demonstrated leadership and team building skills.

Responsibilities

• Proactively guides colleagues and teams to achieve results, accurately assesses strengths and develops needs of colleagues; provides feedback, mentoring, helpful counsel and opportunities for development to help colleagues achieve their full potential.
• Ensures products and sales/services training is completed to provide clients with appropriate solutions.
• Responsible for managing and conducting annual reviews for the internal sales/service team.
• Acts as a champion for clients and colleagues providing exemplary service.
• Partners with CNB colleagues in all divisions of the bank to support client retention objectives and proactively promotes solutions appropriate to clients.
• Supports sales/service colleagues, RM’s, and managers in building and maintaining branch client relationships.
• Works with business partners to deliver solutions in order to maintain and grow client relationships.
• Recognizes and recommends cross-selling opportunities to maximize banking office profitability.
• Leads and manages internal sales process including outbound calling efforts, client site visits, create opportunities with existing portfolio and works with internal partners for new opportunities.
• Responsible for the operational integrity of the branch.
• Is the expert in risk management and loss prevention.
• Completes, monitors and audits branch certifications and operational reviews.
• Ensures regulatory compliance and effectively communicates and implements changes to policy and procedure.
• Develop and train all service colleagues to actively participate in sales activity.
• Stays focused on critical importance of sales and understands and supports the daily efforts necessary to be successful.
• Works diligently with sales manager to create effective communication with branch – allocating the time/energy within the service team to support prioritized sales strategies.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed