Senior Client Service Manager

Gallagher • Ridgeland, MS

1d

About The Position

Gallagher is seeking a Senior Client Service Manager to join its Commercial team. The role leads efforts to provide exceptional client service and innovative insurance solutions, working with senior leaders, clients, and colleagues to build relationships, solve complex challenges, and add value through every interaction. The position helps shape strategy, mentors team members, and supports client success and team performance. It manages complex account renewals, identifies growth opportunities, and ensures clients receive tailored solutions. Gallagher describes its culture as collaborative, integrity-driven, and committed to meaningful client impact.

Requirements

• Bachelor's degree and at least 5 years of client service and/or claims management experience, or a high school degree/GED and at least 10 years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Ability and desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset and ability to work with teams across Gallagher.

Nice To Haves

• At least 1 year of supervisory experience.

Responsibilities

• Lead renewal processes and strategies for complex accounts, overseeing client information compilation and needs analysis and helping deliver timely, tailored solutions.
• Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and coverage lines.
• Build and maintain relationships with clients and carrier partners through timely responses and strong customer service.
• Provide strategic guidance to the team on client risk management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure regulatory compliance and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher systems.
• Use Gallagher technology to improve productivity, streamline processes, and deliver quality results.
• Manage multiple priorities and complete tasks on time while meeting client expectations.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior