Manager, Client Insights - 18-month contract - Tangerine
About The Position
At Tangerine, we’re redefining banking. As Canada’s leading digital bank, we thrive on innovation, agility, and bold thinking, tackling every challenge head-on with leading technology and the unstoppable power of collaboration. Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the communities we serve and across our organization. We foster a culture built on integrity, inclusion, and fearless ambition – where diverse perspectives are valued, and people are empowered to do their best work. Are you ready to disrupt the status quo? Do you crave challenges that push boundaries? If you’re a high performer looking to accelerate your career and reimagine the banking landscape, this is your moment. Let’s shape the future of banking together!
Requirements
- Minimum 3 years of progressive and hands-on Client Insights experience within Telco, Banking, Retail or Technology industry
- Sound knowledge of banking and retail credit products
- Experience in managing complex Client Insights projects end-to-end
- Strong data mining skills with experience in manipulating large and complex data sets using with SQL, Big Query, SAS
- Strong data visualization skills using tools such as Looker Studio and Tableau
- Expert user of PowerPoint and Excel
- Experienced with Excel/spreadsheet automation
- Ability to explain complex analytic concepts and findings to non-technical audience
- Ability to clearly articulate “so what?” both in writing and verbally
- Comfort and confidence adapting to new tools and ways of working
- AI fluency
- A craving to contribute to a high-performing team
- Ability to drive results in periods of change
- Track record of fostering an inclusive culture
Responsibilities
- Analyze data from multiple sources (i.e. Client, Product, Transactions, Digital, CRM, Sentiment, Third-party) to uncover comprehensive insight to understand and articulate client behaviours and optimize Product & Campaign performance
- Lead analytic projects to identify opportunities for our key focus areas: X-sell & Up-sell, Product Engagement & Feature Utilization, Client Retention, Client Profitability, Campaign & Contact Optimization
- Develop and maintain various scorecards for different stakeholders
- Prepare monthly and quarterly performance reports/packages for executive audience
- Conduct ad-hoc analyses to explain business anomalies, trends and support broader corporate initiatives
- Championing a client- obsessed culture
- Leveraging a growth mindset, embracing learning and continuous improvement
- Contributing to a dynamic workplace fostering trust, integrity and inclusion
- Removing obstacles to drive momentum across teams
Benefits
- Access to thousands of online and in person learning experiences
- Competitive benefits
- Programs that support your wellbeing and financial goals
- Scotiabank’s pension & benefits programs (available to permanent employees)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
