Manager, Client Experience

Circa - IPG DXTRA•Chicago, IL

About The Position

We are seeking a Manager, Client Experience who is passionate about healthcare and making a difference in the lives of patients living with various diseases and conditions. As a Manager, you will work across several teams, serving as a key client contact and overseeing the success of various client program and day-to-day work. As a successful Manager, you will be a strong leader with excellent writing and communications skills, an ability to translate client needs into project plans, and the ability to guide the work of junior team members. You will also help develop and implement engagement campaigns for a variety of healthcare clients, including pharmaceutical companies. Ideally, you should have agency/consulting or related experience with a background in healthcare communications, specifically pharmaceutical product communications experience.

Requirements

4-5 years’ experience in public relations at an agency or corporate in-house (healthcare experience required)
The ability to manage multiple projects at various stages simultaneously.
Be a self-starter who works well within a highly collaborative, multi-disciplinary team.
BA or BS in Public Relations, Communications, or in a related field

Nice To Haves

Experience working on multi-disciplinary (holistic) healthcare communication initiatives
Familiarity with data and regulatory milestone communications needs
Fluency and/or familiarity with earned, digital and social media
Strong understanding of the relationship between traditional public relations and the use of current online/digital technology and social media
Strong budgeting and financial management skills
Experience with clients and accounts that are measurement and evaluation driven
Strong presentation skills, poise, and professionalism
Industry experience in healthcare communications and/or pharmaceuticals

Responsibilities

Manage account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
Lead project management, ensuring all activities are moving forward and are within deadlines
Coordinate among interdisciplinary team of research, creative, digital and media strategists
Develop a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
Manage client status reports, including materials trackers, media trackers, and website analytics trackers.
Manage event and activation logistics in a variety of settings
Set and meet campaign measurement and evaluation criteria
Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential
Assist in financial management for clients, including development of invoices and activity reports