Manager, Client Experience

Monigle Associates • Denver, CO

2d

About The Position

At Monigle, we humanize brands to move people. As one of the largest independent brand experience companies in the country, we solve problems by putting people at the center and creating memorable moments that drive human and business impact. Our business model starts and ends with employee happiness. Fueled by diverse passions, unique personalities, and the hunger for the most complex challenges, Monigle people unleash a culture that creates the best possible brand experiences for the world and the most fulfilling team experiences for each other. It is this special culture that unites our talented team around a shared purpose: making the world more human. Don’t just take our word for it. Here is some data from our recent employee experience study, which we use to measure culture and engagement twice each year: 94% would recommend Monigle as a great place to work 93% are proud to work for Monigle 92% believe Monigle values inclusivity 92% feel respected at Monigle 90% believe Monigle values diversity It is an exciting time at Monigle as we continue to create the happiest, most inspiring, and truly impactful company in the industry. We hope you will choose to be a part of it. We are currently looking for a Manager of Client Experience to join us.

Requirements

• Has 5-8 years of experience in account management, project operations, and/or project management
• Wants to work in a complex, cross-functional and collaborative ecosystem
• Loves to dive in to create structure and definition for new and emerging workflows
• Has excellent attention to detail, across a variety of projects and timelines
• Is a problem-solver, proactive, forward-thinking and resourceful
• Is adaptable, has a can-do attitude and is quick to take ownership
• Thrives in a fun, fast-paced, get shit done culture
• Has excellent communication skills, both written and verbal

Responsibilities

• Guide project flow: Play an integral and dynamic role in leading multiple client engagements, helping to grow relationships and enable team success
• Workflow design: Co-design bespoke end-to-end workflows with cross-departmental team members; based on workflow design, align milestones, deliverables, and cadence
• Performance enablement: Balance and integrate work, client time, and downtime to protect team capacity; continuously identify opportunities to refine operating norms to sustain performance
• Financial & operational insight: Create and populate dashboards to help entire team track and understand burn, budgets, resourcing, and projected vs. actuals; continually identify adjustment opportunities to optimize performance
• Scope codification: Capture evolving scope parameters in real time; build modular, ‘choose-your-adventure’ templates; feed engagement learnings into a living scope library to reduce rework and keep estimates and product/features language current
• Strategic forecasting & value road mapping: Co-define long-term value roadmaps for client accounts; steward this vision across work; continually embed future opportunities into workflows and client engagements

Benefits

• Ample paid time off to recharge and reset
• 401K: traditional and Roth options, plus employer match
• 100% employer-paid medical, dental and life insurance premiums for employees
• Optional vision, life, short-term and long-term disability coverage
• Paid maternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed