Manager - Client Engagement

C&F•Loveland, CO

1d•Remote

About The Position

C&F is a technology services company providing innovative solutions in Data Management, Big Data, Advanced Analytics and Compliance . With a highly integrated team of 400+ experts, for over 20 years C&F has been delivering superior engineering and premium operations to Fortune 500 companies, primarily in the Life Science industry. C&F is on a journey to grow revenue within the US Market. Leading this initiative is a newly formed US-based Business Development team, which provides strategic consulting and digital transformation thought leadership in hopes of cultivating business growth through strategic partnerships with current and new clients. The Business Development team has defined 3 pillars to support client acquisition and development – 1) Client Engagement 2) Business Line 3) Sales and Marketing. The Client Engagement entity is growing, and C&F is looking for a Client Engagement Manager to join the team to support our continued growth in these functions. Manager - Client Engagement Workplace US/Remote The Client Engagement function is a key pillar within C&F, aimed at strengthening client relationships, ensuring long-term success, and identifying opportunities for continuous growth. C&F is looking for a Client Engagement Manager to help shape this function and support its strategic expansion. The Client Engagement Manager will play a crucial role in leading client interactions, driving engagement strategies, and delivering business value through collaboration and innovation.

Requirements

Minimum of 5 years of professional experience
Experience in technology implementation and an understanding of the technology SDLC process
Experience communicating and working with senior stakeholders (director level and above)
Experience in leading and managing teams
Ability to translate across business needs and technical approaches with support of subject matter experts
Strong client focus and communication skills
Experience working with cross functional teams such as UI/UX designers, software/data engineers and end users
Strong analytical skills to interpret complex data and business problems
Bachelor’s degree

Nice To Haves

Experience in the commercial or manufacturing and supply chain within the Life Sciences Industry
Knowledge of agile management tools such as JIRA, AzureDevOps and similar tools
Experience with software delivery practices such as agile, scrum, or SAFe (scaled agile framework)
Experience in working with enterprise data such as master data management (MDM), reference data management(RDM), data governance, self service or additional data skillsets
Basic knowledge, understanding or experience in cloud platforms such as Microsoft, Amazon and Google
Experience in delivering analytics or business insight dashboards or solutions
Manufacturing and Supply Chain: Experience with solutions or data in the manufacturing and supply chain space such as; SAP, production areas(MES, IT/OT, etc.), supply planning solutions (Kinaxis, O9) or other software tools
Commercial: Experience with solutions in the Life Sciences commercial space such as tools in marketing (Adobe, etc.), CRM (Salesforce, Dynamics, etc.) or other solutions or approaches within commercial

Responsibilities

Lead the delivery of technology and digital transformation initiatives for C&F clients
Collaborate with C&F technical engineering and delivery teams to ensure success at our clients such as; developing roadmaps, prioritizing focus areas & overall strategy
Shape the digital initiative strategy and vision through engaging with client stakeholders through workshops and stakeholder interviews
Partner with key client sponsors and stakeholders to provide engagement updates, oversights and risks
Collaborate with client stakeholders and sponsors to ensure buy-in for approach recommendations & options
Support in the development of business cases, estimations and timelines for digital initiatives
Collaborate with cross-functional teams, including data scientists, engineers, and business analysts, to develop and implement innovative solutions that deliver tangible value to clients and position C&F as a leader in the industry
Lead client engagements to provide successful, on-time, and in-budget delivery of client deliverables.
Support in the mobilization and success of the delivery team
Support the identification and pursuit of new business opportunities within client organizations.
Assist in the creation of client-specific success stories and case studies to showcase C&F’s impact.
Contribute to thought leadership efforts, including workshops and assessments that uncover innovation opportunities.
Strengthen industry partnerships to enhance C&F’s service offerings and expand market reach.
Support in “thought capital” development and client partnership for actively pursuing additional client growth.