Client Engagement

Aston Carter•Omaha, NE

22h•$20 - $22•Onsite

About The Position

In this dynamic role, you will be a vital member of the Customer Service team, handling a range of inquiries from clients and supporting outside sales representatives with their daily activities. You will manage 15-20 calls and 15-30 emails per day, addressing questions related to online order status, quotes, reorders, replacements, and broken parts. This is not a routine call center position; it requires proactive engagement and problem-solving skills.

Requirements

Exceptional written and verbal communication skills for daily interactions.
Proficiency in Microsoft Outlook and Microsoft Teams for communication and collaboration.
Ability to independently compose emails without reliance on pre-written scripts.
Proficient navigation and utilization of a comprehensive, internally developed CRM system.
Customer service, administrative support, data entry, and service skills.
Capability to type 50 words per minute and handle escalations.
Strong problem-solving skills and a curious mindset.

Nice To Haves

Post-high school education is preferred.
Previous customer service experience or similar experience is advantageous.
Mathematical skills to perform basic calculations and interpret graphs in Excel.
Proficient use of Office365 tools.
Good communication and critical thinking skills.
Ability to work efficiently without scripts and think independently.
High degree of diligence and attention to detail.
Ability to work at a fast pace with several interruptions and time pressure.

Responsibilities

Handle customer inquiries, requests, and troubleshoot orders while creating parts quotes.
Provide support to Inside Sales Team, Outside Sales Team, and Market Development Managers.
Communicate with internal customers to meet their requirements and revise orders as necessary.
Perform quoting activities and communicate order status to customers via email.
Address and resolve customer issues, manage product returns, and log complaints in the CRM system.
Collaborate with departments such as Material Planners, Shipping, and Accounting to expedite orders.
Answer approximately 200+ calls per month, assisting customers with requests similar to email inquiries.
Support and uphold the Quality and EHS policies of the organization.
Uphold the company's Core Values of Caring, Adding Value, and Teamwork.