Manager, Client Delivery

FinThrive

17h•Remote

About The Position

The objective of this position is to have a colleague with good project management and client management skills own all aspects of assigned client relationships with supervision. This is a role for an individual contributor who will engage with all areas of the business as well as cross-functional FinThrive teams to ensure client satisfaction. This position adds value to the organization by allowing for more effective communication across the Data Intake area to the client, thus allowing for faster/high quality Implementations resulting in Increased customer satisfaction.

Requirements

Bachelor's degree or equivelant
2 years+ experience In dedicated Account Management / Relationship Management required
Good Project Management skills (e.g, managing multiple client/team requests and deadline) required
Good interpersonal skills to effectively communicate with all levels of the organization (peers, management) and customers
Strong work ethic and desire to grow within career
Ability to work and thrive In a fast-paced environment
Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of courage, authenticity, respect, excellence, and service, operates effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seeks out continuous feedback and learning opportunities
Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Nice To Haves

Expertise with Microsoft Dynamics CRM/Salesforce, Outlook, Excel, and SharePoint preferred
Exceptional ability to organize work and tasks; attention to detail and excellent follow-through
Excellent verbal and written communication skills—involving high-level communications with internal and external contacts

Responsibilities

Manage all aspects of assigned client relationships with supervision
Work with supervisor to create client Executive Summaries
Engage with and effectively communicate with all areas of the business to ensure successful project outcome (Includes: Client Delivery Implementation, Cost Report Production Team, Claims Production Team, Audit Team, Accounting Team and Product Team).
With direction from supervisor, engage with cross functional areas of FinThrive to ensure customer satisfaction (Indludes: Onboarding and Customer Success Teams)
Work with supervisor to provide project specific direction to 3rd party vendors.
Monitor workload with supervisor to ensure the deadlines are met
Maintain knowledge of all Government reimbursement products and services.
Work with supervisor and assigned Implementation Analysts to set priorities and timelines.
Other duties as needed.