Banking Centre Leadership Opportunities - Eastern Ontario (Multiple Locations)

CIBC•Cobourg, ON

1d•Onsite

About The Position

As a member of the Personal and Business Banking team, you’ll develop and coach a team of client service and financial service professionals, working towards a shared goal – delivering an exceptional client experience and deepening client relationships. As a Manager, Client Advice, you’ll inspire team members to perform at their best, while supporting a “One Team” approach that connects each client with the right advice to meet their financial needs. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

Requirements

Current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
You put our clients first.
You engage with purpose to find the right solutions.
You go the extra mile, because it’s the right thing to do.
You act like an owner.
You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
You are a caring and accountable leader.
You’re passionate about developing and growing team members abilities.
You have experience providing coaching and hands on support to meet team goals.
You’re goal oriented.
You’re motivated by accomplishing your goals and delivering your best to make a difference.
You're passionate about people.
You find meaning in relationships and surround yourself with a diverse network of partners.
You connect with others through respect and authenticity.
Values matter to you.
You bring your real self to work and you live our values – trust, teamwork and accountability.
At CIBC, we seek individuals who value innovation, collaboration and client service.
Client Service
Customer Experience (CX)
Ensure Compliance
Financial Advising
Financial Products
People Management
Results-Oriented
Risk Management

Nice To Haves

Branch Compliance Officer’s Course (BCO)
Branch Managers Examination Course (BME)
Conducts & Practices Handbook (CPH)
Wealth Management Essentials (WME)
Certified Financial Planner (CFP)

Responsibilities

Develop and coach a team of client service and financial service professionals.
Deliver an exceptional client experience and deepen client relationships.
Inspire team members to perform at their best.
Support a “One Team” approach that connects each client with the right advice to meet their financial needs.
Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service.
Encourage employees to quickly resolve client complaints, escalating when necessary, and manage hard to solve issues.
Empower clients to utilize self-service channels.
Create a culture of collaboration across multiple client offers so that clients are served by those best able to meet their financial needs.
Support the Banking Centre Leader in monitoring business performance, put action plans in place to close any gaps and work as one team with all partners to increase the banking centre’s overall performance.
Create a team oriented, positive and productive working environment by recognizing the contributions of your team.
Lead and coach a successful client service and financial services team.
Advocate CIBC within the community to recruit employees who share and demonstrate our values.