Manager, Claims Recovery & Subrogation Strategy

Turo•Arizona, AZ

43d•$104,000 - $130,000•Hybrid

About The Position

The Recoveries team leads in-house and outsourced operations to maximize recovery efforts in Turo’s peer-to-peer car sharing marketplace. The team oversees subrogation with guests and third-party insurers as well as global debt collections through external partners, balancing financial impact with customer trust and brand reputation.

Requirements

Strong understanding of subrogation, recoveries, and collections strategies.
Proven leadership experience managing both in-house teams and outsourced vendor partners.
Ability to design, implement, and improve operational strategies with measurable results.
Strong communication and negotiation skills, with the ability to handle sensitive or escalated scenarios effectively.
Analytical mindset with the ability to interpret data, identify trends, and drive performance improvements.
Knowledge of relevant regulations, compliance requirements, and best practices in recoveries and collections.
Ability to balance business objectives with customer experience and reputational considerations.
Proficiency with modern productivity tools (Google Suite, CRM/case management systems).
Demonstrates Turo’s values through work product and day-to-day team interactions.

Nice To Haves

5+ years of experience in recoveries, subrogation, collections, or claims.
2+ years of related management experience.
Bachelor’s degree.

Responsibilities

Lead, coach, and manage a hybrid team of internal and external agents to achieve recovery and collections goals.
Oversee subrogation efforts with guests and third-party insurance carriers, ensuring accurate evaluation, pursuit, and settlement of recovery opportunities.
Manage relationships with external collections agencies, ensuring compliance, performance, and reputational safeguards.
Develop and implement strategies to maximize recovery rates while balancing financial outcomes with customer experience.
Review and determine escalation paths to litigation where appropriate, balancing cost, reputational risk, and return.
Monitor and report on recovery KPIs, vendor performance, and industry trends; make recommendations for improvement.
Partner with cross-functional teams (claims, legal, finance) on policies, escalation decisions, and process enhancements.
Participate in leadership meetings, huddles, and training sessions.
Perform other related duties as assigned.

Benefits

Competitive salary, equity, benefits, and perks for all full-time employees
Employer-paid medical, dental, and vision insurance (Country specific)
Retirement employer match
Learning & Development stipend to invest in your professional development
Turo host matching program
Turo travel credit
Cell phone and internet stipend
Paid time off to relax and recharge
Paid holidays, volunteer time off, and parental leave
In-office lunch, office snacks, and fun activities (for in-office or hybrid employees)