Manager, CI/OT Service Delivery

Delek • Tyler, TX

3d • Hybrid

About The Position

This role is accountable for the strategic oversight, implementation, and lifecycle management of IT/OT systems to ensure safe, compliant, and reliable operations. Establishes and maintains service level agreements and is the main point of escalation for all service issues. The leader collaborates with internal stakeholders, vendors, and technology teams to deliver high-quality services, drive innovation, and support operational goals.

Requirements

• 4 year / Bachelor's Degree (Required)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• Four (4) or more years Experience in a related field (Required)
• No Licensure or Certification Required.
• Business Acumen
• Business Processes
• Systems & Technology Integration
• IT Infrastructure
• Solution Delivery Methodologies
• Relationship Management
• Computer Hardware Knowledge
• Software Product Knowledge
• Managing People
• Leading Diverse Team
• Must be able to wear required PPE

Nice To Haves

• May need to help move equipment and work in small office spaces
• Occasional work outdoors for those located at a refinery (Refinery sites may have additional safety requirements)
• Ability to lift up to 50 pounds
• Must be able to squat and stand repeatedly during workday
• Regular travel to refinery sites (approximately 25 – 40%)
• Travel may increase during major maintenance events or capital project implementations

Responsibilities

• Maintains a professional relationship with the Delek's business units to ensure alignment to assist them in reaching their goals
• Maintains and communicates aligned IT/OT strategy while building the technology roadmap with IT/OT initiatives in support of the business strategy
• Demonstrates an ability to rapidly learn new business processes and assess gaps between those processes and business initiatives
• Displays an ability to retain process knowledge and apply toward understanding integration impact with existing and new processes
• Develops effective work relationships at various job levels with different business units to ensure strategy is aligned across the organization
• Understands and applies the various IT methodologies which include project management, service management and system architecture
• Works with other IT groups and business units, troubleshooting and resolving escalated technical problems
• Assists in implementing fixes for performance issues within support applications
• Assists with implementing computing architecture based on approved designs
• Works to identify customer requirements and technical scoping for upcoming projects
• Provide reports to management, as required

Benefits

• Up to a 10% match on 401K on your hire start, with a vesting timeline of only one year
• Medical benefits that start on day one with a 30% premium rebate annually
• Access to the Calm app for FREE, which is used for meditation, stress management, and better sleep.
• Additional annual incentives as you set and achieve goals.
• Pay for performance culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager