Manager, Child Support Services

Human Services, Department of•Augusta, GA

7d•Hybrid

About The Position

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Manager, Child Support Services Agent. This position is located in Augusta, GA (Richmond County). DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Requirements

Bachelor's degree in a related area from an accredited college or university and two (2) years of job-related subordinate supervisory experience in a human service delivery program or related program
Two (2) years of experience at the lower level Child Support Svcs Agent Spv (SST064) or position equivalent
Four (4) years of experience at the lower level Child Support Svcs Agent 3 (SST062)
Three (3) years of experience at the lower level Child Support Svcs Agent 4 (SST063)

Nice To Haves

Bachelor's degree in a related area from an accredited college or university and two (2) years of subordinate supervisory experience in a human service delivery program or related program
Two (2) years of experience at the lower-level Child Support Services Supervisor (SST064) or position equivalent
Four (4) years of experience at the lower-level Child Support Services Agent 3 (SST062)
Three (3) years of experience at the lower level Child Support Services Agent 4 (SST063)
Four (4) years of experience at the lower-level Child Support Services Agent 3 (SST062)
Three (3) years of experience at the lower level Child Support Services Agent 4 (SST063)

Responsibilities

Manages the development and administration of a child support branch office, including establishing and enforcing support orders, and investigative, compliance, legal, and clerical support activities.
Child Support Services Managers have department-wide responsibilities for various child support programs and, as members of the division's management team; help determine the division's overall direction.
Directs subordinate supervisors and staff.
Plans, administers, and maintains the operation of child support services programs
Analyzes and assesses the effectiveness of existing programs to ensure the identified outcome measures are achieved
Assures agency compliance with policies, appropriate documentation, and reporting requirements
Builds and encourages a cooperative team-oriented environment within unit(s) and with other agencies and providers
Interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges social services employees
Manages human resources and directs administrative activities
Reviews of new and current programs to determine their efficiency, effectiveness, and compliance with state, local and federal regulations