Manager, Charter Air Operations

TKO•Colorado Springs, NV

2d•$50,625 - $67,500

About The Position

The Manager of Charter Air Operations will manage aspects of client/university partner interface of the Charter Air department. Duties include the sourcing to collection lifecycle for charter air transportation, maintaining mutually beneficial relationships with the charter departments at commercial airlines, as well as charter air carriers in various regions across the United States and the world. The role successfully manages the relationship, selection, and contracting processes for our collegiate and event clients. The individual in this role is a key part of the team and may be responsible for overseeing the Charter Air Coordinators.

Requirements

Seven or more years of related business, sales and charter air management experience.
Bachelor’s degree or equivalent combination of education and experience is required.
Proven leadership and management skills.
Strong client-service and vendor management orientation along with solid interpersonal, communication and collaboration skills.
Experience in working with Airline Certificates (Part 121, 125, & 135).
Business knowledge of ARGUS ratings, airline certificates (Part 121, 125, and 135), DOT regulations, CFR, Part 212 affinity/single entity and Part 380/public charters.
History of developing relationships with existing and potential clients and partners, resulting in financial or other benefits to the organization.
Ability to understand and follow internal business processes, recommending and deploying improvements where possible.
Business knowledge or familiarity of end-to-end travel lifecycle and charter air operations and contracts.
Ability to professionally and effectively represent Anthony Travel on the phone and in face-to-face interactions.
Work as a team player to establish business processes and meet team goals.
Tenacious and persistent attitude with a proactive and inquisitive mindset
Strategic decision maker
Detail oriented with the ability to investigate and resolve problems
Strong project management skills
Ability to work well under pressure and handle a fast paced and ever-changing environment
Availability to work extended hours including nights, weekends and holidays when necessary
Deep and personal commitment to the Core Values of Anthony Travel.

Responsibilities

Helps to maintain strong relationships with university partners and works closely with charter air carriers.
Charter coordination and communication with Anthony Travel onsite athletics personnel as well as Event Managers throughout the organization.
Helps to ensure Anthony Travel is receiving the best available rates in the market.
Assists with managing contracts to minimize risk and maximize revenue to company.
Performs situation analysis and decision making.
Works with charter air liaisons to ensure charters are prepared for events and address customer service issues.
Takes initiative to identify solutions to solve particular process or business problems.
Manages: All aspects of air charter process, Client reporting, Accuracy and consistency with procedures and policies, Data/information setup in travel management systems, Customer travel experience, including coordination with carriers, TSA, airports and flight interruptions.