Manager, Charging - EV Charging Deployment and Field Services
About The Position
The Charging Warranty & Service Operations team supports Ford Pro, Ford Dealers, and retail customers who have purchased and installed Ford charging hardware at their sites. This team plays a critical role in ensuring customers receive reliable, timely, and high-quality support for their charging hardware and infrastructure. The Manager, EV Charging Deployment and Field Services, will lead deployment, service, maintenance, and warranty operations for Ford charging hardware installed at customer sites. This role is responsible for ensuring Ford Charging customers successfully deploy EV charging installations by managing the installation of new EV charging infrastructure projects, as well as coordinating the deployment of field service technicians to customer sites to perform service, maintenance, and warranty work for both Level 2 AC chargers and Level 3 DC fast chargers. This role sits within the Charging and Energy Services Customer Experience organization under the Senior Manager, Charging Warranty and Service Operations. Ford has made a significant, long-term investment in our electrified vehicle business and so have many of our customers. By delivering operational excellence through deployment, maintenance, and field service, this role will help ensure Ford customers have the reliable charging infrastructure they need to power their businesses and accelerate the adoption of electric vehicles.
Requirements
- Experience in managing deployment, service, maintenance, and warranty operations for charging hardware.
- Experience in managing installation of new EV charging infrastructure projects.
- Experience in coordinating field service technicians for service, maintenance, and warranty work.
- Familiarity with Level 2 AC chargers and Level 3 DC fast chargers.
Responsibilities
- Lead deployment, service, maintenance, and warranty operations for Ford charging hardware installed at customer sites.
- Ensure Ford Charging customers successfully deploy EV charging installations by managing the installation of new EV charging infrastructure projects.
- Coordinate the deployment of field service technicians to customer sites to perform service, maintenance, and warranty work for both Level 2 AC chargers and Level 3 DC fast chargers.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
