Manager, Channel Change Management

Scotiabank • Toronto, ON

8d • Onsite

About The Position

The Manager, Channel Change Management is responsible for designing, coordinating, and delivering change management plans and communications for Retail Sales Channels (Branch network, Canadian CEC, and Virtual Advice). This role acts as a subject matter expert and project lead for channel change initiatives, ensuring effective adoption and sustainment of change across the front line. The Manager partners with business lines and Channel Performance teams to support transformation projects, focusing on driving salesforce effectiveness and capacity for client interactions.

Requirements

• Degree in Business, HR, Communications, or related field.
• 3–5 years’ experience in change management, employee engagement, or channel enablement, preferably in financial services.
• Excellent communication, facilitation, and relationship management skills.
• Proactive self-starter, able to navigate complex situations and learn new technologies.
• Working knowledge of Retail Branch and Contact Centre performance measures.

Nice To Haves

• Change management certification (e.g., Prosci, CCMP) preferred.
• Bilingual (French, Spanish) considered an asset, but not required

Responsibilities

• Lead and drive a client focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
• Develop and deliver cross-channel change management plans, content, and communications for new launches, initiatives, and front-line programs
• Act as a subject matter expert, representing the voice of the front line in project teams and to head office partners
• Support change adoption and sustainment, ensuring front-line teams are prepared and motivated for change
• Monitor and report on change initiative outcomes and impact on salesforce effectiveness
• Collaborate with Channel Performance teams and business lines to ensure alignment and successful execution of change initiatives
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Pursue effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, ensuring adherence to business controls and compliance requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Manager