Manager, Change Management

McDonald's Corporation • Chicago, IL

4d • $115,872 - $144,840

About The Position

McDonald’s Global Business Services – Change & Organization Activation COE is seeking an experienced Manager, Change Management to support holistic change planning and execution for the Future of Marketing Program. McDonald’s is evolving its global marketing model to be more connected, efficient, and effective, with greater emphasis on data, measurement, and decision support. As part of this effort, McDonald’s is establishing a Future of Marketing team to define how marketing capabilities, processes, and ways of working will evolve over time. The team will help the business better leverage scale, improve consistency across markets, and strengthen the overall effectiveness of marketing investments.

Requirements

• Bachelor’s degree in Business, Human Resources, Change Management, or a related field.
• 5+ years of experience supporting complex, enterprise‑scale transformation initiatives.
• Strong expertise in structured change management methodologies, including change impact and readiness assessments, stakeholder engagement, and change communications.
• Demonstrated ability to influence and lead across business, functional, and technology teams without direct authority.
• Proven experience defining and tracking adoption KPIs, readiness metrics, and value realization outcomes.
• Ability to operate effectively in fast‑paced, ambiguous environments while managing multiple, competing priorities.

Nice To Haves

• Experience supporting process‑led global standardization initiatives, including global process ownership, management of local nuances, and exception governance.
• Demonstrated success partnering with stakeholders in risk‑managed, policy‑driven, or regulated environments.
• Experience designing and delivering role‑based training and performance support for legal, operational, and business requester audiences.
• Experience supporting global, multi‑market deployments using persona‑based change planning approaches.
• Proven ability to translate system and platform capabilities (e.g., workflows, templates, clauses, reporting) into sustainable, adoptable ways of working.
• Experience‑led change, service design, or journey‑based change approaches.
• Strong process design, data‑driven mindset, and storytelling capabilities.
• Experience working with globally distributed teams and cross‑functional partners.
• Experience driving adoption of enterprise service platforms or employee portals (e.g., ServiceNow‑enabled transformations).

Responsibilities

• Lead and execute assigned change management sub‑workstreams aligned to the end‑to‑end FOM change strategy, enterprise change framework, and program milestones.
• Translate FOM process and platform changes (e.g., workflows, templates, approvals, repositories) into clear, role‑based impacts, communications, training, and adoption actions for global business audiences.
• Partner closely with program leadership and key stakeholders across Global Marketing, Global Technology, and Global Business Services (GBS) to ensure integrated delivery across process, technology, data, and service readiness.
• Conduct change impact assessments, stakeholder analyses, and readiness evaluations across regions, functions, and user personas.
• Define, track, and report on adoption and readiness metrics (e.g., training completion, go‑live readiness, platform usage, process compliance, stakeholder sentiment).
• Use data‑driven insights to identify risks, adjust change strategies, and accelerate adoption and value realization.
• Lead the design and delivery of targeted change communications aligned to program milestones and leadership priorities.
• Partner with Learning & Development and product teams to shape learning strategies and deliver role‑based enablement (e.g., job aids, quick guides, demos, office hours, hypercare, train‑the‑trainer).
• Ensure learning and performance support are embedded into day‑to‑day workflows and reinforced post go‑live.
• Apply and champion McDonald’s enterprise change standards, tools, and ways of working.
• Capture and share lessons learned and best practices with the Change & Organization Activation (COA) COE to continuously strengthen enterprise change capability.
• Advise and coach leaders on effective sponsorship, change strategy execution, and outcome measurement.

Benefits

• Sabbatical program
• Tuition assistance
• Flexible work arrangements
• Comprehensive health insurance (medical, prescription drug, mental health, dental, and vision coverage)
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager