Manager Central Sales & Service

PSEG•Springfield, NJ

5d•$104,600 - $165,700•Hybrid

About The Position

We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day. Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued. We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role. In support of this model, roles have been categorized into one of three work location categories: 1. Onsite – roles where employees are expected to be onsite daily. 2. Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week. 3. Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week). As an employee, if you are regularly scheduled to work 20 or more hours per week, you will have access to a wide range of comprehensive benefits from day one, designed to support your total well-being: medical, dental, vision, parental leave and family leave programs, behavioral health programs, 401(k) with company match, life insurance, tuition reimbursement, and generous paid time off. More than 13,000 people already call PSEG their work home, taking pride in providing safe, reliable service to millions of customers. If you’re looking for a place where you can build a meaningful career and help power and support our communities, we’d love to welcome you to the team. PSEG is not offering visa sponsorship for this position. Job Summary At this time, only current PSEG employees are being considered. Manage operational components of the Outdoor Lighting and Unmetered Service teams. Interact and provide solutions to meet customer’s needs and lighting challenges. Position requires responding to and interacting with governmental, mid-size to large industrial and commercial customers for new business lighting opportunities that result in revenue growth and identifying opportunities that will improve customer satisfaction as well as distribution margin revenue.

Requirements

BA/BS with 8 years of relevant experience. In lieu of a degree, 12 years of relevant experience required
Proven ability to manage performance and foster an inclusive work environment
Must possess leadership skills: Performance Management, Effective Communication, People Development
Working knowledge of project management techniques including planning, scheduling and estimating
Proficiency in Microsoft applications
Proven ability to present technical information to an audience
Demonstrated ability to train and develop others
Must possess effectively ability to interact with external and internal stakeholders
Compliance with the Department of Energy's regulation 10 CFR 810 is required

Nice To Haves

Supervisor experience
Understanding of PSE&G electric and gas tariffs with lighting product experience
Field Construction experience
Knowledge of SAP/CRM/BW/SAP DWMS and GIS

Responsibilities

Manage day-to-day operations of direct reports as well as contractors. This is done through weekly team meetings, one-on-one discussions and individualized performance dashboards to track key metrics such as LD closure rate, LD sales rate, number of products sold per transaction, accuracy rate, backlog, revenue generated and percent closed within 60 days.
Collaborate with direct reports on establishing and tracking performance and development goals.
Develop and maintain reporting and analytical tools to monitor departmental performance. Utilize spreadsheets, scorecards and SharePoint for performance reporting and tracking, identify trends, share analysis and recommendations and develop mitigation plans as necessary. Also, review and revise process and procedure documents to ensure compliance. Identify process improvement opportunities, and lead or participate on improvement teams.
Routine interface with customers including businesses and municipalities to serve as an SME for lighting inquiries. This includes performing field visits as needed to conduct a site assessment, as well as the ability to demonstrate professionalism and expertise when communicating with customers.
Demonstrate a strong understanding of Tariff rules, rate structure and the ability to navigate key systems/applications in order to respond to customer inquiries.
Continuously review product offerings to remove obsolete and defective products, and identify new and innovative products.
Collaborate with our key manufacturers to mitigate supply chain impacts and also provide feedback on product performance.
Work with our rates and regulatory team to maintain compliance of all product offerings, asset management team for product appraisal and the billing team to ensure products are accurately billed.
Respond to and resolve all escalated customer issues including BPU and Executive complaints.
Participate in root cause analysis to determine cause of complaint, and develop preventative measures to avoid future complaints. Coordinate closely with internal business partners such as electric, billing, RPA, administrative support team etc. to seek resolution and share root cause findings.