Manager, Casino Credit

Hard Rock Hotel & Casino Ottawa•Tampa, FL

4d•Hybrid

About The Position

The Casino Credit Manager is responsible for reviewing new applications for approval/denial, activating initial lines, and assigning proper deposit delay. Essential duties include, but are not limited to: evaluating requests for temporary increases, continued credit worthiness and permanent limit change requests, compiling accurate gaming history on preferred customers to provide senior management with the most accurate and complete profile for decisions above their authority level. The manager will provide the highest level of personal service and attention to Casino Credit patrons and be able to articulate the outcome of a request so that the customer can understand the logic of the decision. They will review in-house daily returns to determine disposition and daily returns from Central Credit. This role will monitor and evaluate credit arrivals, track markers issued for walk/roll and take appropriate action. This person will act as a role model to all employees and encourage others to do the same and will work diligently to support the culture and team philosophy throughout the property.

Requirements

College Degree (may substitute additional experience for degree, High School or GED required)
Minimum of five (5) years of Class III casino industry experience
Minimum of three (3) years on the casino floor in a supervisory capacity, preferably casino credit
Proficient knowledge of Microsoft Office, Excel, Word, Power Point, and other organizational systems
Computer related experience desired including AS400, CMS, and/or ACSC systems
Ability to independently maintain high levels of productivity
Must possess excellent oral and written communication skills and strong analytical skills.
Superior organizational skills
Work well under pressure of deadlines
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
Able to effectively communicate in English, in both written and oral forms

Nice To Haves

Computer related experience desired including AS400, CMS, and/or ACSC systems

Responsibilities

Evaluate requests for temporary increases, continued credit worthiness and permanent limit change requests.
Compile accurate gaming history on preferred customers in order to provide senior management with the most accurate and complete profile for decisions above their authority level.
Provide the highest level of personal service and attention to Casino Credit patrons and be able to articulate the outcome of a request so that the customer can understand the logic of the decision.
Review in house daily returns to determine disposition and daily returns from Central Credit.
Monitor and evaluate credit arrivals, track markers issued for walk/roll and take appropriate action.
Act as a role model to all employees and encourage others to do the same and will work diligently to support the culture and team philosophy throughout the property.