Casino Manager

PAWNEE TRIBAL DEVELOPMENT CORPORATION•Pawnee, OK

8h•Onsite

About The Position

This position is responsible for overseeing casino operations, including gaming, cage, vault, and the players club. The Manager will play a key role in hiring, training, and ensuring smooth operation of promotions and customer service standards. This role involves generating reports, managing machine movements, coordinating with vendors and regulatory bodies, and ensuring compliance with all relevant rules and regulations. The Manager will also be responsible for performance evaluations, recommending personnel actions, and enforcing house rules while maintaining a visible presence on the gaming floor.

Requirements

High school diploma or general educational degree (GED) required.
At least four (4) years of gaming and management experience required.
Ability to obtain gaming license.
Ability to read and interpret documents such as reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from employees, vendors, managers, and customers.
Ability to write routine correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems involving a few concrete variables in standardized situations.
Professional knowledge of management concepts and practices.
Must be able to make management decisions requiring independent judgment.
Must be able to identify and refer other issues to the proper departments or authorities.
Must maintain strict confidentiality.
Must possess the ability to formulate policy, program development, staff direction, supervision, training and effective accomplishment of set goals.
Frequently required to sit, stand, walk, talk and hear.
Occasionally required to reach with hands and continuously repeat the same hand, arm, or finger motion many times as in typing.
Frequently interact with other staff members.
Specific vision abilities required include close vision, depth perception, and the ability to adjust focus.
May occasionally lift up to 50 pounds.

Nice To Haves

College degree preferred.

Responsibilities

Providing input on all newly hired personnel, including training and orientation.
Ensuring promotions operate smoothly and are sufficiently staffed to meet customer service and cleanliness standards.
Providing and submitting monthly reports to the CEO and Tribal Development Board members.
Generating documentation for machine movement, EPROM changes, and machine changes.
Communicating, scheduling, and coordinating machine removals, installs, and conversions with vendors and the Pawnee Nation Gaming Commission.
Providing necessary testing and documentation for machines and submitting them to appropriate departments.
Working with the Slot Manager and Accounting on organizing and documenting reports and investigations on slot machines with meter discrepancies.
Reviewing and evaluating team members’ performance.
Recommending promotions, discipline, and terminations to the Director of Gaming Operations and Human Resources.
Maintaining knowledge of MICS, TICS, and SICS rules and regulations.
Ensuring employees, supervisors, and managers have knowledge of the aforementioned rules and regulations.
Explaining and enforcing house rules, handling guest disputes, and discrepancies in game play.
Organizing, planning, and managing all gaming operations in the facility.
Providing written plans and regular progress reports to the Director of Gaming Operations.
Conducting meetings with managers to communicate corporate and casino business.
Maintaining consistent and punctual attendance.
Maintaining a presence on the gaming floor to ensure employees and guests are following rules and observing/recording suspicious activities.
Supporting objectives and performing other duties as set forth by the Director of Gaming Operations.
Filling in any department in Gaming that is shorthanded due to sickness or open positions.
Helping the Compliance department edit and revise internal controls.