Manager - Cash Application

Old Dominion Freight Line • Thomasville, NC

1d • Onsite

About The Position

The Cash Application Manager will be responsible for managing the application of customer payments, including cash, checks, wires, credit transactions and electronic payments such as ACH. The role will also supervise the application of miscellaneous deposits as well as manage the customer refund process. The Cash Application manager will also work to train and mentor Cash Application departmental staff to develop candidates for future internal opportunities as well as work closely with many cross-functional teams across the organization. The successful candidate will have strong collaborative leadership skills and the ability to drive change and improvement to our processes.

Requirements

• Bachelor’s degree in finance or related field and/or equivalent education and experience
• At least 3 years of supervisory experience in Cash Application
• Experience with payment processes and technical systems
• Working knowledge and proficiency operating in Microsoft Office (Word, Excel and PowerPoint) and ERP financial systems (SAP and AS400)
• Demonstrated strong analytical and organizational skills
• Strong verbal and written communication skills

Responsibilities

• Supervise a team of hourly employees with functional responsibility for cash application, refunds, customer credit card payments and miscellaneous deposits
• Monitor key performance indicators to efficiently manage the staffing and scheduling requirements of the department to minimize unposted and unapplied payments
• Evaluate current processes and systems and implement business process changes and systems to optimize workflow, reduce costs and improve efficiency
• Develop procedures to strengthen internal controls
• Hire and train Cash Application department personnel
• Develop knowledge of all payment methods and processes as well as technology systems
• Work to shift customer payments to ACH/ETF from credit cards
• Assist as needed with unclaimed property compliance
• Create short-term back-up and long-term succession plans
• Trouble shoot system/process errors and develop solutions
• Review, maintain and enhance fraud prevention strategies
• Create and maintain documentation and training manuals on all cash posting, refund and credit card workflows
• Assist as needed in month-end account closing activities and inter-departmental reporting
• Liaise with banks to address any account issues and queries
• Maintain security and confidentiality of financial records
• Maintain accurate records
• Focus on continuous improvement within the department
• Evaluate and monitor business continuity planning preparedness
• Project support on an ad-hoc basis

Benefits

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career

What This Job Offers

• Job Type: Full-time
• Career Level: Manager