Manager, Care Services

The ALS Association•Rochester, NY

7d•$62,353•Hybrid

About The Position

The ALS Association is the largest ALS organization in the world. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS. The mission of the ALS Association is to make ALS livable and cure it. For more information about the ALS Association, visit our website at www.als.org POSITION SUMMARY: The Care Services Manager is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. As the Care Services Manager you will be responsible for the management of care services program which may include but not limited to ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families and/or supervising of care services staff within an assigned territory area. The Care Services Manager will also facilitate education, information, benefits, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers.

Requirements

Bachelor’s Degree in social work, health administration, public health, nursing, or a related area required, Master’s preferred.
Minimum of 3-5 years of related professional experience, including direct care, case management and leadership or management experience.
Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards.
Experience with progressive neurodegenerative disease.
Skilled communicator, with superior interpersonal, verbal, and written skills.
Able to handle confidential information and maintain high confidentiality.
Excellent organization skills and attention to detail.
Display strong work ethic, personal integrity, empathy.
Proficiency in Microsoft Office Suite.
Ability to work independently with little supervision; must be a self-starter.
Ability to manage multiple projects simultaneously.
Excellent customer service skills.
Ability to drive locally and travel nationally on Association business is required.
Ability to work occasional evenings and/or weekends for Association business and events.

Nice To Haves

Knowledge of ALS is a plus, but not required.
Salesforce and database experience a plus.
Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred.

Responsibilities

Receive referrals and obtain all necessary patient, medical, demographic information, and documents from referral sources via various communication methods to establish and coordinate a plan of care.
Conduct specialized care consultations and needs assessment for people living with ALS caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic, at support groups and at home visits, when appropriate.
Actively manage a portfolio of patients, assuring patient and caregiver needs are met within the capabilities of The Association.
Provide information on services and resources and printed/electronic educational materials available to persons with ALS and their families.
Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies.
Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group.
Work with the Managing Director Care Services/Care Services Director, and care services staff, to manage relationships with each multidisciplinary clinic and maintain strong communication with clinic staff.
Collaborate with the Managing Director Care Services/Care Services Director to evaluate care services programs for effectiveness and desired outcomes.
Ensure database is used consistently within territory and established standard operating procedures are followed within territory.
Ensure reports, including statistical, outcome, and other metrics are accurate and timely
Offer recommendations concerning current or future programs.
Work with Managing Director Care Services/Care Services Director to establish strategic community and professional partnerships and collaborations.
Work with Managing Director Care Services/ Care Services Director to identify and resolve operational and service barriers within the territory.
Assist Managing Director Care Services/Care Services Director as assigned.
Ability to travel as required or requested.
Performs other related duties as assigned by management.