Manager, Care Management
About The Position
Humana Gold Plus Integrated is looking for Managers of Care Management who will lead teams of nurses, care coordinators and behavioral health professionals responsible for care management, transitions of care and child/adolescent populations. The Manager, Care Management, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules, and goals. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. The Manager, Care Management supervises, direct and evaluate a diverse group of health care professionals to assure effectiveness of care coordination activities.
Requirements
- An active, unrestricted, Licensed Clinical Social Worker (LCSW) OR Licensed Clinical Professional Counselor (LCPC) in the state of Illinois. License must be active within 6 months of being hired.
- Experience with children, adolescence and foster care population
- Five (5) or more years of professional experience working in the health care industry and/or in care management.
- Two (2) or more years of leadership experience.
- Ability to use a variety of electronic information applications/software programs including electronic medical records.
- Proficiency in analyzing and interpreting data trends.
- Ability to travel throughout the state of Illinois up to 25%
Nice To Haves
- Advanced degree in nursing, social services, psychology or business health field.
- Previous experience working in a managed care field.
- Five (5) or more years of previous management/supervisor level experience to include hiring, training, mentoring and coaching associates.
- Prior experience with healthcare quality measures STARS, HEDIS, etc. and/or clinical program monitoring/evaluation.
- Knowledge of community health and social service agencies and additional community resources.
- Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance. See "Additional Information" section for language assessment information.
Responsibilities
- Leads cross-functional collaboration through regular briefings and area meetings; maintains ongoing communication with departmental managers to ensure alignment and operational efficiency.
- Identify members for specific case management and / or disease management activities.
- Monitors case management activities, post-discharge calls, discharge planning and pre-assessment of elective admissions.
- Develop system-view recommendations, reports trends and implement appropriate actions to control trends.
- Develop audit plans and tools for teams to ensure compliance with state contracts on performance metrics and to ensure member needs are met.
- Develop reporting tools in collaboration with leadership to identify clinical performance.
- Interviews, hires, mentors, evaluates, coaches and manage performance for a diverse care coordination team.
- Onboards new associates including but not limited all pre-employment human resource tasks, ordering software, hardware, supplies and support technologies.
- Monitors performance of staff including service performance and adherence to established utilization and care coordination benchmarks.
Benefits
- medical
- dental
- vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
