Mgr, Care Management

Emory Healthcare•Atlanta, GA

2d•Hybrid

About The Position

The Manager, Care Management (CM) is responsible for direct oversight of the daily operations of the Care Management department as it relates to Discharge Planning. Ensures departmental day to day operations are successful by creating schedules, arranging coverage, and dividing work as necessary in order to ensure work is completed in a timely manner which will ensure compliance with regulatory requirements.

Requirements

If a RN, bachelor's degree required.
3 years of experience in Case Management (CM).
3 years of healthcare experience.
If RN, must have a valid, active unencumbered Nursing license or temporary permit approved by the Georgia Licensing Board.
LMSW/LCSW will be accepted in lieu of RN requirements.
ACM/CCM required within one year of hire.
Proven ability to coach, mentor, and lead.
Demonstrates leadership abilities.

Nice To Haves

If a RN, Master's Degree preferred
Leadership experience preferred.

Responsibilities

Responsible for maintaining and managing processes as it relates to day-to-day workflow.
Responsible for coaching, developing, training, and the performance management process for employees.
Ensures that department, division, and system strategic goals are connected to the daily work of the department.
Understands metrics such as LOS, avoidable days, readmissions, saved days and will be able to implement measures in order to achieve targeted goals.
Thorough ability to effectively communicate and organize workflow, must quickly and effectively break down barriers to discharge.
Works with Care Management Leadership and Physician Advisors across the system and will collaborate with the interdisciplinary teams as well as the revenue cycle teams as needed.
Displays a broad understanding of complex discharge planning and strength in problem solving and critical thinking. Is able to successfully complete all roles within the department at any given time.
Collaborates with Care Management Leadership in order to successfully implement new policies and procedures.
Oversees departmental compliance by ensuring that the team adheres to established policies and procedures.
Ensures that the Care Management systems and tools are being utilized as designed including staying up to date with system updates and upgrades.
Monitors quality and productivity standards in order to manage individual performance as well as the team's overall performance.