Manager, Care Delivery

Nadia Care•Memphis, TN

27d•Onsite

About The Position

About Us: The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are. We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. Our Values: Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another. Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths. Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles. The Role: Lead day-to-day care delivery operations across Memphis, TN. This is a high-impact, execution-focused role. You are the local 'boots on the ground' lead who ensures the Memphis team is meeting their daily visit targets and documentation standards. This role is accountable for consistent execution of Nadia Care’s care model, team performance, and operational efficiency across payer programs. You ensure teams are supported, aligned, and delivering against defined KPIs while partnering closely with the Director of Care Delivery on scale, stability, and continuous improvement. This role is central to operationalizing a unified care model as enrollment grows across markets.

Requirements

2+ years in healthcare operations, clinic management, or a high-volume care delivery environment.
1+ year of experience leading or mentoring remote teams (this can be as a Lead, Senior Coordinator, or Associate Manager).
Strong Data Literacy: You are comfortable using spreadsheets and dashboards to track team "throughput" and KPIs.
Execution Mindset: You enjoy the "grind" of daily operations and thrive on hitting numbers and improving workflows.
Location: Must be based in Memphis, TN with the ability to travel 15%–20% locally for field shadowing and team meetings.

Nice To Haves

Registered Nurse (Compact License) or a strong clinical background.
Experience in maternal health, community-based care, or Medicaid populations.
Experience in a high-growth startup or a fast-paced, regulated environment.

Responsibilities

Care Delivery Operations and Performance
Own day-to-day execution of care delivery in Memphis, ensuring consistent performance against engagement, visit completion, documentation, and member experience metrics.
Provide direct support and day-to-day management for the Memphis care team.
Manage caseload distribution and staffing coverage to ensure maximum reach and program efficiency.
Monitor daily and weekly performance trends; identify and resolve operational "friction points" immediately.
Conduct virtual & in-person visit shadowing to identify training needs and develop relationships with the team
Assist in the onboarding and training of new hires to ensure they are "Nadia Care-ready" from day one.
Operational Excellence
Drive consistent adoption of workflows, SOPs, and program updates across markets.
Maintain strong familiarity with payer program requirements to ensure reliable execution and compliance.
Build strong feedback loops between frontline teams and leadership to inform ongoing optimization.
Stakeholder and Market Support
Provide regular updates, risks, and insights to the Director of Care Delivery to support planning and growth.

Benefits

Time Off That Works for You
Recharge with annual paid holidays off.
Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.
Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.
Comprehensive Health & Wellness Coverage
Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
Vision Insurance: Coverage for routine eye exams and eyeglasses.
Security & Future Planning Options
Life Insurance: Financial protection for your beneficiaries.
Disability Insurance: Short-term and long-term coverage in case of illness or injury.
401(k) Retirement Plan: Opportunity to save for the future.