Care Advocate - Care Delivery

Wider Circle•Albuquerque, NM

1d•Hybrid

About The Position

The Care Advocate is an integral part of the member’s care team and works closely with the clinicians and the clinical operations team. The Care Advocate will support our Care Delivery program (WiderCare+), using approved curriculum to build trust and promote health, while simultaneously driving the Community Health Integration (CHI) and Principal Illness Navigation (PIN) programs to bridge the gap between clinical care and social needs. What We Do (And Why It Matters) We are a mission-driven team dedicated to stabilizing high-risk populations and ensuring that no one falls through the cracks of the healthcare system. Our mission is to integrate Case Management, Care Navigation, and Benefits Enrollment into a single seamless layer of support with a focus on patients and their Social Determinants of Health (SDOH). This work bridges the gap between clinical requirements and social stability, and this role is vital to achieving that balance.

Requirements

Safely and consistently drive to public places and member homes within a 50-mile radius in New Mexico.
Successfully work in a remote team environment with high independence and minimal oversight.
Frequently carry up to 30 pounds of supplies and stand/walk for the duration of home visits or member interactions.
Ability to use a computer, tablet, and smartphone to update data in multiple secure systems with accuracy.
Hold an active Community Health Worker (CHW) certification in the state of New Mexico
Be willing to complete and maintain all CMS-mandated training and state-applicable requirements, including competencies in interpersonal building, service coordination, and professional ethical conduct.
Have 3+ years of relevant community outreach, facilitation, or healthcare experience.
Have strong computer skills and the ability to navigate web-based and app-based systems with ease.
Possess a deep understanding of the socio-economic and public health challenges facing disenfranchised populations in New Mexico.
Have excellent written and verbal communication skills, with an outgoing personality and the ability to motivate and influence different types of people.
Have a high school diploma/GED (college degree preferred).
Must have a valid driver’s license, reliable transportation, and a flexible schedule for occasional work outside regular business hours.
Be committed to a drug-free workplace and ready for pre-employment substance abuse testing and background checks.

Nice To Haves

Experience navigating high-risk chronic conditions or complex care management is a major plus.

Responsibilities

Execute person-centered care plans for patients with serious, high-risk illnesses. Assist in monitoring and revising disease-specific plans, especially when frequent adjustments in medication or treatment regimens are required.
Act as the link between the patient and the billing practitioner. Support care coordination by managing provider availability, rescheduling, and providing post-hospital discharge support.
Conduct person-centered assessments to understand the patient’s social and cultural context. Identify unmet social needs—such as food insecurity or housing instability—that impact the management of their serious condition and develop specific action plans to address them.
Assist patients and caregivers in navigating the New Mexico healthcare landscape. Teach self-advocacy skills to help patients communicate effectively with specialists and coordinate transportation or access to telehealth.
Support patient communication templates and automation. Coordinate with the tech team to set up workflows, handle technical troubleshooting, and update patient charts in the Case Management System (CMS) with precision.
Refer patients to supportive services and community-based resources. Establish and maintain partnerships with local New Mexico organizations to bring targeted resources (legal aid, food assistance, etc.) to our members' attention.
Use motivational interviewing and capacity-building to help patients manage the stress of chronic illness. Provide tailored education to improve treatment adherence and offer emotional support to families and caregivers.
Maintain detailed logs of all interactions, including the amount of time spent and specific activities performed. Ensure all documentation meets the standards required for Medicare clinical and social integration services.