Manager-Care Coordination

Northwestern Memorial Healthcare•Geneva, IL

2d•$123,614 - $148,345•Onsite

About The Position

The Manager Care Coordination reflects the mission, vision, and values of NM, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Manager of Care Coordination provides autonomous and direct management, coordination, and monitoring of the Care Coordination Team to ensure efficient and effective functioning and performance. This leader will develop innovative and proactive processes to facilitate appropriate, timely, and seamless patient care across the healthcare continuum, in order to achieve optimal clinical and patient experience outcomes. The Manager will also ensure appropriate and efficient utilization of services and resources. The manager will demonstrate expertise in clinical pathways, counseling, evidence-based practice, empathy, staff and patient advocacy, discharge planning services, professionalism, leadership abilities, and development of processes/policies while working autonomously to make critical decisions pertaining to the management of the care coordination team. The individual in this position will provide leadership for Social Services, Care Coordination Total Joint Navigator, and Bundled Payment for Care Improvement teams, yet is not limited by the aforementioned. The Manager of Care Coordination will oversee supervisors and additional leadership within care coordination.

Requirements

Master’s degree in a health care related field or bachelor's degree in nursing
Three years of nursing or health care experience, demonstrating increasing responsibilities.
Basic life support (BLS) certification
Current clinical license in the state in which the hospital resides, if applicable

Nice To Haves

Master’s degree in business, healthcare administration or related field
Minimum of 3 years of supervisory or management experience
Case manager experience

Responsibilities

Manage day-to-day operations of designated departments, divisions, programs, services and/or locations.
Define and oversee workflows and staffing in the department, re-directing resources to critical areas as needed.
Develop operating and capital budgets, monitoring budget performance including explaining variances and defining and applying corrective action to ensure compliance with the budget as needed.
Provide support, guidance, and supervision to team members by ensuring that the team members maintain competencies in addressing behavioral, social, financial, and environmental issues for patients to achieve optimum clinical quality, patient satisfaction, and cost-effective care.
Prepare and deliver annual and mid-year reviews, coaching through the resolution of complex situations that involve practice issues and customer relations, ensuring that they have the tools, including technology, to perform their roles and identifying areas in need of improvement and acting upon them with the appropriate NM system partners.
Recommend department goals to department leadership; plan and advance progress toward the goals throughout the year.
Communicate goal achievement timelines, risks and decisions needed with all appropriate leadership teams on a regular cadence.
Ensure department policies and processes meet current standards of the Joint Commission and all federal, state, and regulations.
Revise and/or create new policies and processes as needed to meet changing regulations and the evolution of patient care delivery.
Target quality improvement by reducing process variation, eliminating redundancy or implementing new technology.
Manage escalations, interpret information needed to identify each patient's requirements relative to the patient's age-specific needs using principles of growth and development over the life span.
Connect those with the resources required to coordinate each patient’s care.
Manage a team or teams that coordinate patient care with the goals of reducing length of stay, avoidable days and ensuring appropriate, efficient utilization of services and resources.
Participate in and monitor processes, analyze data and continuously examine ways to help reduce readmissions.
Collect and analyze data for throughput and coordinate strategies to improve throughput.
Direct and Coordinate 24/7 days a week for the operation of bed assignments.
Supervise employees to ensure proper and timely placement of patients.
Facilitate and expedite throughput by monitoring workflows, collaborating with interdisciplinary teams and problem solve by utilizing new ideas, shared knowledge, and evidence-based practice.
Other duties as assigned.