Manager, Cards Supplier Lead

RBC•Toronto, ON

4d•Onsite

About The Position

RBC Card Operations and Supplier Services is hiring a Cards Supplier Lead. You will be responsible for analysis, facilitation, documentation, testing and support of Credit Cards Supplier Systems and related interfaces for assigned projects, assignments and initiatives. As a Subject Matter Expert, you will also support and mentor Cards Supplier Analysts (CSA) on the day to day deliverables prior to review and approval by Senior Manager for small to large-scale projects/initiatives. Please note this is a fully in-office role. The role is based in Toronto at Waterpark Place, however we would consider qualified applicants able to work fully in office from our existing Montreal location (1 Place Ville Marie).

Requirements

Cards experience
Excellent analytical mindset & problem solving skills
Ability to accurately define problems, identify relevant factors and objectively consider alternatives and anticipate impact of possible solutions
Aptitude for working with complex technical systems, clarifying requirements and understanding technical solutions with an end-to-end mindset
High level of initiative, proactive, motivated and able to influence change, executing with a sense of urgency
Strong interpersonal and communication (verbal & written) skills with a high degree of organizational awareness
Experienced in working with TSYS systems, TS2 operating system and options, TLP and TCS

Nice To Haves

Technologically self-sufficient, with experience using MS Excel, Word, Power Point, SharePoint
Awareness of RBC Internal systems

Responsibilities

Work in a large team environment and lead complex projects, while managing the planning, analysis, documentation and testing phases in addition to providing direction to Cards Supplier Analysts
Triage and resolve escalations/incidents at first point of contact and/or escalate issues, risks and technology related problems
Lead complex projects and, in partnership with our Cards Supplier QA team, support the User Acceptance and Post Implementation Testing process, providing direction to CSAs through the planning, analysis, documentation and testing phases
Investigate, analyze and recommend system changes or enhancements to improve efficiency and effectiveness, increase revenue streams and/or generate cost savings
Document and obtain sign-offs of high quality requirements, requests and system change requests specific to new development, initiative or maintenance requests for the Cards Supplier Systems
Facilitate project/initiative “walkthroughs” with key stakeholders ensuring understanding and appropriate sign off is obtained
Lead the functional testing & components of User Acceptance Testing (UAT) & Post Implementation Verification (PIV) phases for all assigned projects documenting, executing and reporting; Functional Test Plans, Test Cases and Test Execution Summary