Manager, Cards Supplier Lead
About The Position
RBC Card Operations and Supplier Services is hiring a Cards Supplier Lead. This role is responsible for the analysis, facilitation, documentation, testing, and support of Credit Cards Supplier Systems and related interfaces for assigned projects, assignments, and initiatives. As a Subject Matter Expert, the Cards Supplier Lead will also support and mentor Cards Supplier Analysts (CSA) on day-to-day deliverables before review and approval by the Senior Manager for small to large-scale projects/initiatives. This is a fully in-office role based in Toronto at Waterpark Place, with consideration for qualified applicants able to work fully in-office from the Montreal location (1 Place Ville Marie).
Requirements
- Cards experience
- Excellent analytical mindset & problem solving skills
- Ability to accurately define problems, identify relevant factors and objectively consider alternatives and anticipate impact of possible solutions
- Aptitude for working with complex technical systems, clarifying requirements and understanding technical solutions with an end-to-end mindset
- High level of initiative, proactive, motivated and able to influence change, executing with a sense of urgency
- Strong interpersonal and communication (verbal & written) skills with a high degree of organizational awareness
- Experienced in working with TSYS systems, TS2 operating system and options, TLP and TCS
Nice To Haves
- Technologically self-sufficient, with experience using MS Excel, Word, Power Point, SharePoint
- Awareness of RBC Internal systems
Responsibilities
- Work in a large team environment and lead complex projects, while managing the planning, analysis, documentation and testing phases in addition to providing direction to Cards Supplier Analysts
- Triage and resolve escalations/incidents at first point of contact and/or escalate issues, risks and technology related problems
- Lead complex projects and, in partnership with our Cards Supplier QA team, support the User Acceptance and Post Implementation Testing process, providing direction to CSAs through the planning, analysis, documentation and testing phases
- Investigate, analyze and recommend system changes or enhancements to improve efficiency and effectiveness, increase revenue streams and/or generate cost savings
- Document and obtain sign-offs of high quality requirements, requests and system change requests specific to new development, initiative or maintenance requests for the Cards Supplier Systems
- Facilitate project/initiative “walkthroughs” with key stakeholders ensuring understanding and appropriate sign off is obtained
- Lead the functional testing & components of User Acceptance Testing (UAT) & Post Implementation Verification (PIV) phases for all assigned projects documenting, executing and reporting; Functional Test Plans, Test Cases and Test Execution Summary
Benefits
- Ability to make a difference and lasting impact
- Work in a safe, secure and positive work environment
- Work with a great and supportive team
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
