Manager, Candidate Experience (Technical Recruiting)

Crusoe•Sunnyvale, CA

1d•$145,000 - $175,000•Onsite

About The Position

Crusoe is looking for a Manager, Candidate Experience to lead and operate the coordination engine behind Crusoe’s hiring. This is an onsite, hands-on role responsible for building a reliable, trusted and high-velocity interview process across the Technical Recruiting org. The role involves managing a recruiting coordination team, reviewing coordination and candidate surveys to influence roadmap planning and decision making.

Requirements

5+ Years in the recruiting coordination or operations field at a high growth tech company
2+ Years in a leadership role managing team performance and metrics
Exceptional organization, communication, and follow-through
Comfortable owning both execution and process building
High operational rigor; thrives in fast-moving, ambiguous environments
Strong familiarity with Ashby (or similar ATS)

Nice To Haves

Workday HRIS experience
Knowledgeable about Candidate and Hiring Experience team surveys; interpreting results, NPS scores, etc.
Experience building and/or running interview training programs
Proficiency in additional recruiting and AI tools such as Coder Pad, Metaview, Glassdoor/Indeed

Responsibilities

Manage a team of global recruiting coordinators who own interview scheduling end-to-end: multi-panel loops, cross-timezone logistics, interviewer alignment, candidate prep materials
Provide a high-attention to detail for the teams coordination work ensuring team SLA’s are being met and identify any improvement opportunities to workflows and capacity
Manage load balancing, maintain calibration and accuracy, coordinate debriefs, and enforce process hygiene
Elevate scalable, compliant and personalized approach to candidate and hiring team experience, leading initiatives (ex: candidate & partnership surveys) to continuously raise the bar
Build out coordination team capacity model and ensure team SLA’s are being met; identify any improvement opportunities to workflows and capacity
Partner closely with recruiters and hiring managers to anticipate bottlenecks and proactively solve them
Troubleshoot complex bottlenecks
Partner with recruiting leadership to grow the team: hire for IC Coordinators, onboard them, and set them up for success