Manager, Cafe Sales and Marketing

Hard Rock Hotel & Casino Ottawa•Las Vegas, NV

About The Position

Hard Rock International (HRI) is a globally recognized company with a significant presence in over 70 countries, operating Rock Shops®, Live Performance Venues, and Cafes. HRI has also expanded into the digital space with Hard Rock Digital, an online sportsbook, retail sportsbook, and internet gaming platform. The company boasts the world's largest collection of music memorabilia, curated from its origins with an Eric Clapton guitar. Hard Rock Hotels has received high honors for guest satisfaction and has been recognized as a U.S. Best Managed Company by Deloitte Private and The Wall Street Journal. Additionally, Hard Rock has been acknowledged by Forbes as a top employer for women, diversity, and new graduates, and is a recognized leader in the Travel & Leisure, Gaming, and Entertainment Industry. The Sales and Marketing Manager will be responsible for directing the sales and marketing efforts of the Cafe, ensuring alignment with the overall Cafe operating strategy. This role will also support the Cafe’s Senior Leadership Team in maintaining brand standards, core values, and achieving business objectives.

Requirements

5+ years in a sales and marketing role preferably in a hospitality setting.
Experience with CRM platforms.
Expertise in social media platforms.
Ability to learn and bring "out of the box" ideas to their team.
Genuine enthusiasm and aptitude for sales.
Excellent verbal and written communication skills.
High level of business acumen and common sense.
Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
Must possess strong communication and listening skills, excellent speaking, reading and writing.
Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
Fluency in English required.

Nice To Haves

Background in music industry a plus.
Multiple language abilities a plus.

Responsibilities

Demonstrate financial comprehension of the Cafe’s budget and P&L.
Execution and development of marketing initiatives.
Development of sales strategies that generate consistent year-over-year entrée count growth.
Manage marketing expenses in accordance with the Cafe’s budget and forecast models.
Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
Market a multi- product business line (restaurant, retail, live music and special events) to disparate guest profile (corporate, tourist and local).
Foster an environment of customer service in which all team members put the guest first in every situation.
Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met.
Ability to ideate and execute meetings & events that exceed the expectations of all clients.
Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance.
Support team development and advancement along well-defined career paths.
Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
Possess a self-motivated approach to his/her own personal and professional growth.