Cafe Manager (Sweetwater Cafe)

All Native Group•Blackstone, VA

2d•Onsite

About The Position

Fire Creek Services Company (FCSC) on behalf of Sweetwater Cafe is seeking a full-time Café Manager. The Cafe Manager is responsible for overseeing day-to-day operations of the café, working in a supervisory role overseeing food operations, monitoring productivity, and providing feedback to ensure employees are providing the best experience possible to the customers. The position is based in Blackstone, VA at the U.S. Department of State, Foreign Affairs Security Training Center (FASTC).

Requirements

Minimum Ten (10) or more years of relevant experience in the food service industry
Minimum Five (5) years of management experience in food service
High School Diploma required.
Demonstrated knowledge of food service operations, food handling and safety regulations in compliance with industry regulations and best practices.
Excellent communication skills.
Excellent stress management and ability to maintain composure.
Ability to prioritize workload, solve problems quickly and interact with others to achieve efficient, seamless workflow.
Must pass NCIC background check.

Nice To Haves

Associates degree (A.A.) or equivalent from two-year college or technical school desired.
Experience serving large groups or events preferred.
Experience working in a government setting preferred.
Experience with government contracts preferred.

Responsibilities

Oversee daily café operations, including opening and closing procedures.
Ensure compliance with all health and safety regulations.
Ensure compliance with all contract deliverables.
Manage inventory, order supplies and monitor the COGs.
Recruit, train, and supervise café staff.
Coach and mentor under-performing staff to improve their skills and report all personnel issues.
Ensure all team members are fully trained and adhere to all food handling and safety guidelines.
Ensure customers’ needs are met, resolve complaints, and customer service is the focus of each employee.
Implement strategies to improve customer service and meet the unique needs of the FASTC community.
Accurately complete administrative paperwork as required by the company and contract.
Maintain a favorable working relationship with all employees to promote cooperative and harmonious working environment to facilitate positive employee morale, productivity, and continued improvement.
Perform duties of subordinates, as needed.
Perform all other job-related duties as assigned.