Manager, Business Technology - CX/CS

Alteryx•Irvine, CA

4d•$118,000 - $152,000•Remote

About The Position

The Senior Manager, Business Systems (CX/CS) is responsible for the strategy, delivery, and continuous improvement of the technology platforms that power Alteryx's digital customer experience. This leader partners closely with Customer Success, Technical Support, Customer Experience, Product, Engineering, Marketing, and IT to deliver scalable solutions that improve customer engagement, accelerate self-service, reduce support effort, and increase product adoption. The role leads a team of Product Owners, Business Systems Analysts, and technical partners responsible for delivering customer-facing and internal applications that support the complete post-sales customer journey. Success in this role requires balancing business strategy, product management, architecture, operational excellence, and AI-driven innovation while ensuring solutions are scalable, secure, measurable, and aligned with Alteryx's customer-first vision.

Requirements

Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or related field.
10+ years of experience leading enterprise business systems or digital transformation initiatives.
Experience delivering customer-facing web applications.
Experience partnering with Customer Success, Support, or Customer Experience organizations.
Strong Agile product management experience.
Strong stakeholder management and executive communication skills.
Experience leading cross-functional programs with multiple technology teams.

Responsibilities

Define and own the multi-year technology roadmap supporting Customer Experience and Customer Success.
Drive modernization of customer-facing digital experiences across web and AI-enabled platforms.
Identify opportunities to consolidate applications, reduce technical debt, and simplify customer interactions.
Build trusted partnerships with Customer Success, Technical Support, Customer Experience, Engineering, Marketing, Data & Analytics, Security, and Enterprise Architecture.
Serve as the primary technology advisor for customer experience initiatives while aligning business goals with technology investments.
Partner closely with cross-functional teams to prioritize and deliver enhancements for customer experience, customer support and related operations.
Act as the business technology owner for customer experience and customer support capabilities, ensuring solutions align with business processes, service objectives, and enterprise architecture.
Lead end-to-end delivery across requirements gathering, solution design, prioritization, sprint planning, UAT, production deployment, hypercare, and continuous improvement.
Ensure projects are delivered on time, within budget, and meet measurable business outcomes.
Own the strategy and lifecycle management for customer experience and support solutions including Customer Engagement, Mission Control, Customer Experience Portal (CX Portal), AI-powered customer experiences, AI Solutions, Alteryx Answer AI, AI-assisted customer support experiences, Intelligent self-service capabilities, Knowledge discovery and automation, Customer Success Analytics, Value Realization Tracker, Analytics Skills Assessment, Analytics Maturity Assessment, Analytics Transformation Assessment, Data Scorecard.
Own the technology roadmap for customer case management capabilities, partnering with Salesforce teams to enhance case intake, routing, escalation, knowledge management, and support workflows.
Drive continuous improvements that increase support agent productivity, improve customer satisfaction, and enable scalable service operations through automation and AI.
Drive adoption, usage analytics, customer satisfaction, and continuous enhancement across the portfolio.
Manage relationships with System Integrators, SaaS vendors, Implementation partners, and Technology providers.
Drive accountability around Delivery quality, Cost optimization, and Innovation.
Lead and mentor a high-performing Business Systems team by Building a customer-first culture, Promoting continuous learning, Driving cross-functional collaboration, and Recruiting and retaining top talent.