Manager, Business Systems & Process Automation

Hankey Group External•San Diego, CA

15h•$70,000 - $90,000•Onsite

About The Position

The Manager, Business Systems & Process Automation is responsible for leading and coordinating cross-departmental projects with a strong focus on business needs, workflow automation, and system optimization. This role serves as the primary liaison between business stakeholders, the development team, credit union partners, and vendors. The position acts as the internal expert and go-to resource for the organization’s proprietary software, ensuring seamless functionality, quality control, and continuous improvement.

Requirements

Bachelor’s degree in Business, Information Systems, Technology, or a related field (or equivalent experience)
5+ years of experience in project management, business systems analysis, or process improvement
Strong understanding of software development lifecycles and system testing practices
Experience working with cross-functional teams and external partners
Excellent communication, organizational, and documentation skills
Ability to manage multiple priorities simultaneously

Nice To Haves

Experience with proprietary or enterprise software platforms
Background in financial services or credit union environments
Familiarity with workflow automation and system integrations
Project management certifications (PMP, Agile, or similar)

Responsibilities

Manage and prioritize projects across all departments, ensuring alignment with business objectives and automation goals
Translate business requirements into clear functional and technical specifications for the development team
Partner closely with developers throughout the software lifecycle, including planning, testing, and deployment
Test new software versions, enhancements, and integrations to ensure accuracy and performance
Serve as the subject matter expert and primary point of contact for the organization’s proprietary software platform
Identify opportunities to automate workflows and streamline business processes
Act as a business and systems analyst by evaluating current processes and recommending improvements
Oversee quality control efforts, including validation of system changes and issue resolution
Collaborate with credit union partners and third-party vendors on system integrations and support
Maintain documentation for system processes, workflows, and project outcomes
Ensure projects are delivered on time, within scope, and with a high level of quality

Benefits

Medical, Dental, and Vision benefits
Life Insurance and Long-term disability plans
Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
Wellness Programs
Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Employee Loan Assistance
Annual Flu Shot
Paid Vacations Days
Paid Sick days
Paid holidays
HGym (available in our Los Angeles, CA & Dallas,TX office)
Rental Car Discounts, Dell Member Purchase Program
UKG Wallet