Business Process and Systems Manager

Strong Automotive•Mountain Brook, AL

About The Position

The Business Process & Systems Manager plays a key role in shaping how Strong Automotive operates by designing and maintaining the systems that engineer and define our processes, policies, and procedures across every area of the company. This position leads the development of a unified, company-wide framework for documenting, organizing, and improving how we work. The role partners with subject matter experts (SMEs) in each department; HR, Accounting, Media, Creative, Technology, Operations, and more, to design and formalize policies and processes that are clear, consistent, and scalable. The ideal candidate has successfully implemented or managed similar process engineering, process improvement, documentation and process frameworks in another organization and thrives in bringing order, structure, and clarity to complex operations.

Requirements

Bachelor’s degree in Business, Industrial Engineering, Operations Management, MIS, or a related field preferred.
5+ years of experience leading company-wide documentation, policy, and process management initiatives.
Proven ability to design and maintain a structured policy and process framework across multiple business functions.
Strong writing and organizational skills with exceptional attention to clarity and detail.
Experience collaborating with senior leaders and SMEs to design and capture accurate and effective processes and documentation.
Proficient in workflow and documentation tools such as Podio, SharePoint, Notion, Confluence, or similar.
Excellent communication and facilitation skills, with the ability to manage input from multiple departments and drive consensus.
Highly organized, analytical, and proactive in maintaining accuracy and accountability across all documentation.
Strong understanding of digital collaboration and knowledge management systems.
Previous experience implementing process and document management solutions, such as Notion or Confluence.

Nice To Haves

Lean Six Sigma Green Belt or Black Belt, highly sought after.

Responsibilities

Design and oversee a company-wide framework for creating, maintaining, and storing policies, procedures, and process documentation.
Lead the creation and revision of processes, policies and procedures in partnership with departmental SMEs to ensure alignment, accuracy, and consistency across the organization.
Develop templates, standards, and version control protocols for all documentation.
Maintain a central, accessible repository for company policies and processes (integrated with Podio or other platforms).
Facilitate cross-department collaboration to ensure policies and procedures are practical, cost effective, technologically optimized, compliant, and clearly communicated.
Coordinate policy and process reviews on a defined cadence to ensure processes and documentation remain current and relevant.
Identify opportunities to streamline operations, reduce redundancy, and improve the usability of documented processes.
Recommend tools or systems that improve documentation management, collaboration, and visibility across teams.
Provide guidance, training, and communications to ensure all employees understand how and where to access current policies and processes.
Serve as the point of contact for policy governance, documentation standards, and procedural alignment.
Lead "Deep Dive" investigations into operational failures to engineer permanent technical solutions rather than temporary workarounds.
Evaluate manual processes for automation potential, partnering with the Technology team to integrate workflows into Podio or other digital systems.
Ensure all engineered processes are built to scale with company growth, maintaining consistency across HR, Accounting, Media, and Operations.