Business Process and Systems Analyst, Intern

Smart Data Solutions LLC•Plano, TX

2d•Onsite

About The Position

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Business Process and Systems Analyst, Intern to join their team! What you’ll be doing? Business Process Analysis & Optimization Assess and document existing business processes, workflows, and system capabilities. Identify inefficiencies and recommend process improvements, automation and AI opportunities, and best practices. Design and implement new workflows that align with industry standards and regulatory requirements Conduct impact assessments for proposed process or system changes. Perform analysis of how customers are using the product Requirement Gathering & Stakeholder Collaboration Work closely with customers, engineers and product managers to gather and define business and functional requirements for internal projects, as well as client implementations. Translate business needs into detailed system specifications, use cases, and process flows. Act as a liaison between technical teams and business stakeholders to ensure seamless communication and understanding. System Analysis & Implementation Support Analyze system functionalities and ensure alignment with business processes. Assist in data migration, validation, and quality assurance efforts. Develop test cases, conduct user acceptance testing (UAT), and support go-live activities. Data & Reporting Analysis Work with reporting tools and databases to generate insights from system data. Develop dashboards and reports to support decision-making and operational efficiency. Ensure data integrity and compliance with healthcare data privacy regulations. Training & Continuous Improvement Provide documentation, training, and support to end-users on new system features and process changes. Monitor system performance and user feedback to drive continuous improvement. Stay updated on healthcare technology trends, regulatory updates, and industry best practices. Perform other duties as assigned. The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements

Pursuing a Bachelor’s or Master’s degree in healthcare administration, information systems, business analysis, or a related field.
Ability to analyze data and metrics to drive strategic decisions and process improvements.
Coursework or projects in business analysis, data analytics, or related fields
Analytical & Problem-solving Skills – Ability to analyze data, identify trends, and make data-driven recommendations.
Technical Skills – Proficiency in Excel required and familiarity with tools like Excel, SQL, Tableau and Power BI preferred.
Communication Skills – Strong written and verbal communication to present findings and collaborate with teams.
Project Management – Ability to manage tasks, work with stakeholders, and support business initiatives.

Nice To Haves

Familiarity with Agile/Scrum methodologies is a bonus

Responsibilities

Assess and document existing business processes, workflows, and system capabilities.
Identify inefficiencies and recommend process improvements, automation and AI opportunities, and best practices.
Design and implement new workflows that align with industry standards and regulatory requirements
Conduct impact assessments for proposed process or system changes.
Perform analysis of how customers are using the product
Work closely with customers, engineers and product managers to gather and define business and functional requirements for internal projects, as well as client implementations.
Translate business needs into detailed system specifications, use cases, and process flows.
Act as a liaison between technical teams and business stakeholders to ensure seamless communication and understanding.
Analyze system functionalities and ensure alignment with business processes.
Assist in data migration, validation, and quality assurance efforts.
Develop test cases, conduct user acceptance testing (UAT), and support go-live activities.
Work with reporting tools and databases to generate insights from system data.
Develop dashboards and reports to support decision-making and operational efficiency.
Ensure data integrity and compliance with healthcare data privacy regulations.
Provide documentation, training, and support to end-users on new system features and process changes.
Monitor system performance and user feedback to drive continuous improvement.
Stay updated on healthcare technology trends, regulatory updates, and industry best practices.
Perform other duties as assigned.

Benefits

A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
A professional development and growth-oriented workplace
Generous benefits including, health insurance, short-term, and long-term disability
401(k) with a company match to provide a better future in your retirement years
A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day

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