Business Analyst, Process Automation
About The Position
The Business Analyst â Process Automation plays a key role in improving operational efficiency through automation and process optimization. This role bridges business strategy and technology by analyzing workflows, identifying automation opportunities, and implementing scalable solutions using low-code/no-code tools. The ideal candidate is detail-oriented, analytically minded, and adept at engaging with business leaders to translate process challenges into automation requirements. This role requires strong business acumen, cross-functional communication, and proficiency in process automation platforms such as Zapier, Power Automate, UiPath, or Workato.
Requirements
- 3â5 years of experience in business analysis, process improvement, or operational excellence.
- Hands-on experience with one or more process automation platforms such as Power Automate, UiPath StudioX, Workato, or Zapier.
- Certifications in relevant platforms (e.g., Zapier Expert).
- Strong understanding of business process modeling, workflow design, and change management principles.
- Ability to analyze complex processes, identify inefficiencies, and develop data-driven recommendations.
- Experience gathering and documenting requirements from multiple business stakeholders.
- Excellent communication, facilitation, and stakeholder management skills.
- Strong problem-solving, analytical, and critical-thinking abilities.
- Proficiency with Microsoft Office Suite, Jira, and Lucid Chart (or equivalent tools).
Nice To Haves
- Lean Six Sigma Green Belt or Black Belt certification (preferred).
- Familiarity with CRM, ERP, or ticketing systems such as Salesforce or ServiceNow.
- Experience working in financial services, fintech, or operations-heavy environments.
Responsibilities
- Partner with business leaders to analyze, document, and improve business processes through automation initiatives.
- Identify and prioritize automation opportunities by assessing ROI, complexity, and alignment with business goals.
- Design, test, and deploy automated workflows using tools such as Power Automate, Workato, or UiPath StudioX.
- Create and maintain detailed process documentation, SOPs, and automation governance guidelines.
- Collaborate with IT and Engineering to ensure automations meet security, compliance, and integration standards.
- Monitor, measure, and report on automation performance, adoption, and process improvements.
- Train and support end users and business teams on automation best practices and process improvement tools.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
