Robotic Process Automation Business Analyst

Stanford Federal Credit Union•Palo Alto, CA

4h•Hybrid

About The Position

Robotic Process Automation Business Analyst Opportunity at Stanford Federal Credit Union! We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry. Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives! Join a mission‑driven organization building the future of digital operations. Stanford Federal Credit Union (SFCU) is looking for a highly motivated Robotic Process Automation (RPA) Business Analyst to take ownership of our automation program and keep our bots running smoothly for the members we proudly serve. In this role, you will support a mature portfolio of automations, help identify new opportunities, and ensure that our digital operations remain accurate, efficient, and reliable. If you are proactive, technically curious, and excited to own a function end‑to‑end, this role is for you. This position is hybrid onsite in Palo Alto, CA

Requirements

2–5 years of experience in business analysis, process improvement, or RPA/automation programs.
Familiarity with an RPA platform such as UiPath, Automation Anywhere, or Blue Prism.
Strong analytical skills and the ability to troubleshoot complex issues.
Excellent communication skills—able to explain technical topics to non‑technical audiences.
Highly dependable, self‑motivated, and comfortable working independently.
Experience mapping processes (Visio, Lucidchart) and writing clear documentation.

Nice To Haves

Knowledge of AI/ML concepts is a plus.

Responsibilities

Own RPA Operations
Monitor, schedule, and support automations to ensure reliable day‑to‑day performance.
Diagnose and triage bot failures, review logs, and coordinate fixes with developers and IT.
Communicate with business partners when issues arise and drive incident resolution.
Analyze & Improve Business Processes
Partner with business units to understand workflows and identify automation opportunities.
Conduct process assessments, document requirements, and support ROI analysis.
Map detailed workflows and draft process documentation.
Lead Collaboration & Delivery
Serve as the liaison between business stakeholders and the RPA development team.
Translate requirements into clear technical specifications and participate in UAT.
Support deployments and ensure solutions meet expectations.
Support QA & Light Bot Editing
Build and execute test plans for new automations and enhancements.
Make minor workflow updates or configurations within the RPA platform (e.g., UiPath).
Measure & Report Performance
Track automation metrics, trends, and opportunities for improvement.
Prepare routine reports for leadership on performance and value delivered.

Benefits

100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Quarterly incentives up to 10% of your salary (based on position)
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll reimbursement $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources