Manager, Business Systems and Data Analytics
About The Position
The Manager, Business Systems & Data Analytics is responsible for the oversight, optimization, and strategic use of operational and veterinary systems across the Ontario SPCA and Humane Society. This role ensures the integrity, accuracy, and consistency of organizational data, leads centralized reporting and analytics, and serves as the subject matter expert for shelter and clinic systems. The role is also accountable for leveraging data and emerging technologies, including AI, to improve operational efficiency, enhance decision-making, and support program outcomes. This position plays a critical leadership role in system transitions, including the implementation of a unified veterinary software system and future shelter system standardization.
Requirements
- Post-secondary education in Business, Data Analytics, Information Systems, or related field
- 5–7 years of experience in business systems, data analytics, or operations support
- Experience managing databases and reporting systems
- Strong analytical and problem-solving skills
- Advanced data management and reporting capabilities
- Ability to translate complex data into clear insights
- Knowledge of data governance and quality assurance practices
- Experience with reporting tools (e.g., Excel, Power BI or similar)
- Understanding of AI tools and their practical application in operations
- Strong communication and stakeholder engagement skills
- High level of organization and attention to detail
Nice To Haves
- Experience leading system implementations or major projects considered an asset
- Experience in animal welfare, veterinary services, or multi-site operations is an asset
Responsibilities
- Serve as the subject matter expert for all operational and veterinary systems (e.g.,PetPoint,ShelterBuddy,eVet)
- Oversee system configuration, upgrades, integrations, and vendor relationships
- Identify and implement system enhancements to improve workflows and efficiency
- Troubleshoot system issues and support end users across centres and clinics
- Develop and maintain data standards, definitions, and governance practices
- Conduct regular audits to ensure data accuracy, completeness, and consistency
- Identify systemic data issues and implement corrective actions
- Maintain documentation including data maps, SOPs, and user manuals
- Lead the development and delivery of centralized weekly, monthly, and executive reports
- Establish and maintain key performance indicators (KPIs) across operations and programs
- Analyze data to identify trends, risks, and opportunities
- Translate data insights into actionable recommendations for leadership
- Design frameworks to measure program effectiveness and operational performance
- Conduct pre- and post-analysis of new initiatives and process changes
- Support evidence-based decision-making across departments
- Respond to ad hoc data and reporting requests
- Identify opportunities to leverage AI and automation to enhance: Data quality monitoring and anomaly detection, Reporting automation and predictive analytics, Operational decision-making (e.g., intake trends, length of stay, resource allocation)
- Pilot and implement AI-enabled tools to improve efficiency and insights
- Partner with IT and leadership to ensure responsible, secure, and practical AI adoption
- Continuously evaluate emerging technologies to support organizational goals
- Develop and maintain system training materials and user guides
- Support onboarding and ongoing staff training
- Promote consistent system use and adherence to data standards
- Act as a key resource for system-related inquiries and support
- Lead operational and data components of major system transitions, including: Veterinary software implementation (2026–2027), Shelter system standardization (planned)
- Oversee data migration, validation, and workflow design
- Coordinate testing, training, and rollout activities
- Mitigate risks and ensure successful adoption across the organization
Benefits
- medical
- dental
- vision benefits
- Employee Family Assistance Program
- Paid sick time
- 3 weeks of vacation to start
- Discount on Ontario SPCA apparel, Paws & Give merchandise, Virtual pet care, and pet food too!
- Opportunities for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
