Manager, Business Solutions

NBCUniversal•New York, NY

3d•$135,000 - $160,000•Hybrid

About The Position

Reporting to the Director, Business Solutions, the Manager, Business Solutions leads a team that supports Global Media Operations by ensuring the effective execution of large-scale technology programs as well as process improvement in support of strategic business goals and objectives. This role will collaborate with leaders across varying business units and technology portfolios to ensure proper cross-functional coordination and execution across delivery teams from intake to completion. The ideal candidate brings excellent communication and relationship management skills to influence and resolve issues with various stakeholders. The Manager, Business Solutions will provide business strategy and oversight for creating, sustaining, implementing, and driving efficient and effective technical initiatives and processes in support of business objectives. Collaborating with leaders and stakeholders from Media Group and the Operations and Technology (O&T) teams to ensure proper coordination and execution of activities related to the intake and delivery of business initiatives and technology programs. This role will be responsible for overseeing multiple areas across the content and marketing supply chains.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business Management, or related field preferred
Minimum 8 years of experience with: successfully managing large scale programs / project management
Minimum 8 years of experience with: digital content and marketing supply chains
Minimum 8 years of experience with: client services; managing relationships and negotiating changes to commitments/requirements with multiple stakeholders
Advanced knowledge of JIRA, MS Office (Word, PowerPoint, and Excel), and Airtable
Experience in managing a team, providing mentorship and a collaborative work environment
Experience in Media, Entertainment, and Cloud technologies
Results-oriented with a history of problem-solving abilities
Communication and interpersonal skills, including relationship building and collaboration with a cross-functional team
Attention to details with ability to manage a high volume of information with excellent accuracy
Appropriate sense of urgency and commitment for critical deliverables
Adaptable with history of leading effectively under pressure and through significant change
Team-oriented, with the ability to build strong relationships, support colleagues, and foster a positive, inclusive team environment
Self-starter who exhibits ownership on assigned tasks and who will push for positive solutions that solve immediate problems while building towards long-term goals
Experience in developing executive communications, strategic roadmaps, and ROIs
Great understanding of the System Development Life Cycle of technology tools, systems, and processes
Exceptional time management, facilitation, and organizational skills
Technical background, with alacrity for design, marketing, sales, and business development
Must be 18 years or older
Must have unrestricted work authorization to work in the United States

Nice To Haves

PMP/Agile/JIRA Certifications a plus

Responsibilities

Strategize, implement, and maintain large scale initiatives and activities that adhere to the department’s mission, short term and long-term goals, and broader organizational objectives
Support our Media Group business and efforts for international expansion
Advocate, apply, enforce, and maintain agile best-practices in planning, coordination, documentation development and organization, risk management, implementation, testing, and validation
Support the Business Solutions team with a diverse array of tools and experience to ensure value
Ensure that all aspects of program/project cost, quality, timing, and scope meet business requirements
Contribute to the development of executive communications and assist in the development of programs and initiatives during the implementation, integration, verification, and certification phases
Ensure external teams align with all goals and objectives; ensure complete transparency between internal and external teams
Identify impediments and assists the team with removing roadblocks to ensure successful deliverables
Analyze, evaluate, and overcome risks associated to initiatives, and produce pertinent KPI reports for various stakeholders
Develop and maintain essential metrics, KPIs, Portfolio Management, and accomplishments for all CSC Business Units