Manager Business Services: Business Service-Managed Care

Hoag•Costa Mesa, CA

7d•$51 - $84

About The Position

The Manager of Business Services is responsible for the overall operations and management of Patient Financial Services. This position oversees billing, collections, cash management, regulatory compliance and participation in the long-term strategy for Patient Financial Services. The role involves overseeing department supervisors and billing staff, managing their performance, and coordinating training for patient accounting and managed care staff. The Manager will work with staff to focus on collections of Medicare, Work Compensation, group insurance, and private pay accounts, serving as a point of escalation for complaints and issues. The position requires the use of monthly statistical reports to identify progress and trends with credit balances, aged accounts, and overall account status, as well as standardizing and streamlining processes for efficiencies to improve revenues. The Manager will support the business office and hospital mission and perform other duties as assigned.

Requirements

Management of Patient Financial Services operations.
Oversight of billing, collections, cash management, and regulatory compliance.
Experience with long-term strategy for Patient Financial Services.
Supervision of department supervisors and billing staff.
Performance management of employees.
Coordination of training for patient accounting and managed care staff.
Focus on collections of Medicare, Work Compensation, group insurance, and private pay accounts.
Escalation point for complaints and issues.
Use of statistical reports for trend analysis (credit balances, aged accounts).
Process standardization and streamlining for revenue improvement.
Support of business office and hospital mission.

Responsibilities

Oversees the overall operations and management of Patient Financial Services.
Oversees billing, collections, cash management, and regulatory compliance.
Participates in long-term strategy for Patient Financial Services.
Oversees department supervisors and billing staff, including performance management.
Identifies and coordinates training for patient accounting and managed care staff.
Focuses on collections of Medicare, Work Compensation, group insurance, and private pay accounts.
Serves as a point of escalation for complaints and issues.
Uses monthly statistical reports to identify progress and trends with credit balances, aged accounts, and overall account status.
Standardizes and streamlines processes for efficiencies to improve revenues.
Supports the business office and hospital mission.
Performs other duties as assigned.