Manager, Business Service Delivery
About The Position
The Manager, Business Service Delivery is responsible for managing and overseeing a consolidated service delivery team responsible for all activation activities that consist of end-to-end order management, customer communications and engagement, order entry, full project management oversight when construction is required, scheduling of installations, quality assurance, and pre-installation customer care for Business customers. The successful candidate will embrace and drive a culture of delivering white glove service to all associates and customers with an eye towards driving continuous improvement with order velocity to be competitive in a changing environment.
Requirements
- Bachelor’s degree or equivalent work experience
- At least 7 years’ relevant experience
Responsibilities
- Establishes policies, procedures and practices for Business Service Delivery teams.
- Provides direction to teams responsible for project management and order fulfillment activities.
- Ensures team members adhere to established practices and policies.
- Conducts periodic reviews to ensure orders are on track and committed timelines are met.
- Conducts post-activation reviews to ensure achievement of business objectives.
- Works with internal product, technical and other teams to ensure order velocity is achieved.
- Provides feedback to product support, operations management, marketing, and other teams based on customer use cases, adoption blockers and related issues and concerns.
- Advocating for and driving improvements related to the associate and customer experiences in a high change environment.
Benefits
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match up to 5% of eligible compensation. Starts from day 1.
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Up to seventy-five dollars a month towards cable and internet services
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
