Manager, Business Processes

Stride Credit Union • Portage la Prairie, MB

7d • Hybrid

About The Position

In this role you will provide leadership and oversight to the Credit Union’s Administration functions across Deposit, Retail Loan, and Ag/Commercial Loan administration, ensuring operations are efficient, standardized, and continuously improved. This role is responsible for identifying and addressing organizational inefficiencies and process gaps across workflows, leveraging process redesign and end-to-end value stream analysis to enhance operational effectiveness.
The role drives operational excellence by improving service delivery models, supporting the effective use of technology, and enabling data-informed decision-making in collaboration with cross-functional teams and managers to support exceptional member and employee experiences.

Requirements

• Degree in Business Administration with 4-6 years in a complementary role in a financial institution, or an equivalent combination of education and experience.
• Experience in leadership, ideally in multi-team environments, including supporting managers and cross-functional collaboration
• Intermediate proficiency in Microsoft Office 365

Nice To Haves

• Change management or process improvement certification (ex. Prosci, Lean Six Sigma) considered an asset

Responsibilities

• Partner with managers to define, document and maintain accurate process and procedures, ensuring alignment with organizational standards
• Drive adoption of technology and automation to streamline administrative work across functions that improve operational efficiency and standardization
• Act as the business lead for administrative system usage (ECM, CRM), ensuring alignment with established standards and best practices, and enabling effective use of systems, data flows, and reporting to support service delivery with experience teams and members
• Ensure alignment and standardization of administrative workflows, tools, and practices across functions, supported by key performance indicators that drive continuous improvement and service delivery insights.
• Oversee administration teams maintenance of reporting, to ensure accuracy, compliance, and alignment with business needs, ensuring it continues to evolve with data availability and organizational requirements
• Identify organizational inefficiencies and process gaps across workflows, leveraging end-to-end value stream analysis to develop and recommend process redesign solutions to functional areas
• Lead cross-functional processes analysis, re-design and implementations to ensure consistency and smooth execution across teams
• Lead and support continuous improvement initiatives within organization
• Utilize reporting and data insights to support decision making within administrative functions
• Develop annual plans, departmental goals, and accountability frameworks that align with organizational priorities and drive measurable outcomes.
• Lead, coach, and develop team members fostering a high-performance and continuously improving culture.
• Build and sustain strong internal partnerships to support effective collaboration and advance cross-departmental initiatives.
• Establish clear performance standards, conduct performance evaluations, identify training and development needs and, when required, initiate appropriate corrective or disciplinary action.
• Maintain consistent communication with employees and ensure accountability for achieving established objectives and performance expectations.
• Ensure decisions and actions reflect the organization’s brand behaviours

Benefits

• Competitive salary
• Eligibility for bonuses
• Matched pension plan
• Flexible work options, where available
• Extended health, dental and vision benefits
• Employee banking benefits (including free chequing accounts, low interest credit card and bonus rates on deposit and lending products)
• Opportunities for professional development and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager