Manager - Business Partner Training Deployment (Hybrid)

United Airlines•Dulles, VA

3d•$102,220 - $133,194•Hybrid

About The Position

The Manager – Business Partner Training Deployment is responsible for the overall strategy and coordination of training delivery for Airport Operations employees for the system hubs as well as regional metro and line stations and regional international operations. They oversee training delivery for Airport Operations Cargo employees and leaders for each hub; up to 50 metro/line stations in addition to vendor service providers. This leader develops and executes strategies to ensure training programs are timely and high quality as well as directing analysis for training validation and return on investment requirements. The position leads a team of training instructors who implement worldwide training. The leader supports leadership in the stations and region with initial, recurrent and ad-hoc training experiences as needed.

Requirements

3+ years of relevant experience
1+ year leading an operational or staff planning team
2+ years of operational experience
Knowledge of adult learning principles
Demonstrated experience working in a fast-paced environment
Intermediate to advanced computer skills in Word, Excel, Outlook, and databases
Excellent time management, follow-through and organizational skills
Experience building strong relationships and work in a team environment
Strategic and forward-thinking skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

2+ years of experience in education or adult training
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security.

Responsibilities

Translates the business requirements into the learning solutions commensurate with performance, regulatory, and collective bargaining agreement requirements
Executes processes to ensure training programs are timely, of high quality and within budget
Manages shared training service resources, distribution of materials, facility and equipment, enrollment and training tracking
Drive implementation and adoption of learning technologies with users
Collaborates with learning technology leaders to ensure accurate tracking of courses in Learning Management System
Ensures test administration and use of test results conform to company policies and legal requirements
Diagnoses required competencies and assesses current capabilities for curriculum development
Partner with leaders to prioritize curricula design and development, testing and evaluation
Acts as a resource to the hub to execute timely, high-quality training programs and escalate issues to a system level for resolution